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As a Certification Program Specialist at ServiceNow, you will manage certification exams and academic partnerships, ensuring communication and support for students pursuing certification. The role involves motivating students through events and maintaining metrics to assess program health. You will collaborate with cross-functional teams to enhance the certification process.
The ITAM Content Analyst participates in content auditing activities, interprets licensing terms, manages IT product information, creates process documents, and collaborates with team members to ensure high-quality IT asset management content. They audit a high volume of ITAM data and provide innovative solutions to challenges.
In this role, you will lead the engineering development of AI-driven products, managing a development team to ensure timely delivery and high-quality results. Responsibilities include overseeing technical architecture, fostering career growth, and enhancing operational excellence while collaborating with various teams to meet project goals.
The Senior UX Researcher will lead customer-centered research to inform product design and strategy. Responsibilities include conducting and analyzing research studies, engaging with clients to understand their needs, and collaborating with Product Managers and Designers. Candidates should have a strong background in developing insightful research methodologies and presenting findings effectively.
As a Staff Product Manager, you will develop and execute product strategies for Legal Service Delivery, focusing on integrating AI technology into legal workflows. You will guide projects through development and ensure alignment with business goals, customer needs, and stakeholder communication. Your leadership will drive innovative solutions and enhance user satisfaction through deep customer insights.
The Staff ServiceNow Support & Operations Engineer will develop a configuration management pipeline using Puppet, Python, and Ruby. They will manage ServiceNow end-user experience, provide technical expertise on ITSM, ITOM, ITBM modules, and lead the Service Desk team. Additional responsibilities include developing technical documentation and managing SLAs to ensure high service quality.
The Manager for Data and Analytics Support will lead a team of engineers focusing on Business Intelligence, ETL, and Replication Technology. Responsibilities include team management, incident management, process improvement, and collaboration with various teams to ensure seamless operations and high-performance standards.
The Operations Deal Lead serves as a trusted coach to the sales team, leading stakeholders in developing deal strategies, managing complex deal advice, and ensuring compliance with pricing policies. Responsibilities include drafting non-standard business terms, reviewing quotes, collaborating with cross-functional teams, and providing onboarding training for sales reps.
As a Cash Collections Analyst, you will manage cash collection processes, resolve queries, and ensure customer accounts are reconciled. This role involves effective communication with customers and collaboration with various departments to optimize cash recovery and maintain high customer satisfaction, ensuring compliance with internal controls.
In this role, you'll engage with Platform Labs to research and learn new technologies, build scalable and reusable code, manage product requirements, and mentor colleagues. Responsibilities also include implementing new products and enhancing existing features while handling multiple technical projects.
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