Top Technical Support Jobs in Hyderabad

Provide technical customer support across chat, email, Slack, and video; troubleshoot integrations, APIs, and cloud infrastructure; identify trends, improve documentation, and manage critical outages with engineering teams.

The Technical Support Engineer II will troubleshoot complex customer issues, mentor junior engineers, and collaborate across teams to enhance customer satisfaction and product quality.

Provide front-line technical support by diagnosing customer issues, reproducing bugs, reading MERN codebase, analyzing logs and AWS metrics, collaborating with engineering to fix and verify issues, and proactively monitoring system health.

The Technical Support Engineer resolves service issues, supports network operations, and improves customer experience in a 24/7 environment.

The Technical Support Engineer will provide technical support for Wowza Media Systems products, ensuring SLAs are met, mentoring junior staff, and contributing to the knowledge base.

The Technical Customer Support Engineer will assist customers globally through communication channels, provide technical guidance, document solutions, and collaborate with internal teams to improve customer experience.

Lead and manage the support team to ensure timely resolution of customer tickets, maintain SLAs and CSAT, handle escalations, collaborate with product and engineering, drive process improvements, create documentation/self-service resources, and coach agents to improve performance.

Provide end-to-end support for customer issues, manage defect escalation, and communicate with cross-functional teams to ensure customer satisfaction.