Top Technical Support Jobs in Hyderabad

Designs, implements, tests, monitors, and supports REST API integrations between systems. Responsibilities include authentication and authorization configuration, data mapping and validation, troubleshooting API failures, production support, deployment assistance, performance monitoring, stakeholder coordination, and technical documentation.

Provides technical support to merchants and partners for POS terminals, payment gateways, e-commerce systems, mobile payments, and P2PE security solutions. Troubleshoots software, networking, hardware, and integration issues; manages customer tickets through phone, chat, and Salesforce; escalates and resolves inquiries; deploys customer solutions through vendor portals; collaborates with Sales; and participates in flexible on-call support.

Provides technical support for a zero-trust cloud networking platform. Resolves, escalates, tracks, and closes customer incidents and service requests within SLAs. Troubleshoots WAN/LAN, software-defined networking, cloud networking, firewalls, ACLs, and cloud security environments across AWS, Azure, and GCP. Works rotational 24/7 shifts with globally distributed teams and supports incident, change, and problem management processes.

Provide 1st/2nd line technical support for Performio customers via Zendesk, triage and resolve issues within SLAs, maintain the knowledge base, assist with configuration, testing, and implementations, and recommend solutions and best practices.

The Technical Support Engineer II will troubleshoot complex customer issues, mentor junior engineers, and collaborate across teams to enhance customer satisfaction and product quality.

Provide front-line technical support by diagnosing customer issues, reproducing bugs, reading MERN codebase, analyzing logs and AWS metrics, collaborating with engineering to fix and verify issues, and proactively monitoring system health.

Provide first-line technical support for a Next.js/React/Node.js/Supabase stack: reproduce and debug customer issues, implement TypeScript fixes, collaborate with product/QA/engineering, assist with patch releases, and maintain documentation and runbooks while communicating solutions to customers.