Lead and provide operational direction for large-scale network and security operations teams. Design, deploy, and monitor datacenter security, troubleshoot network incidents, drive automation, support network deployments/upgrades, collaborate across IT disciplines, maintain documentation, and mentor security staff while improving processes and scalability.

Provide L2/L3 remote network support for retail stores, troubleshooting Cisco devices, configuring network devices, and collaborating with teams to ensure network stability.

Monitor and troubleshoot network, server, and application incidents in a 24x7 NOC. Resolve Level 2 LAN/WAN/VPN issues, analyze alerts, perform RCAs, manage incidents per ITIL, escalate to Level 3/vendors, maintain documentation, and produce operational reports.