Top Customer Support Jobs in Hyderabad

Provides email and chat support for email verification platforms. Handles onboarding, account and billing issues, platform navigation, troubleshooting, ticket triage, SLA compliance, and escalations. Tier 2 responsibilities include API, webhook, database, deliverability, DNS, and integration troubleshooting, plus bug documentation and Tier 1 mentorship. The role also supports retention, product adoption, expansion opportunities, knowledge-base development, and workflow optimization.

Provides technical customer support for Ocient products across cloud and on-premises environments. Responsibilities include handling high-volume tickets, on-call support, issue triage, root-cause analysis, troubleshooting distributed systems, validating issues and features with Engineering, and assisting Level I support engineers. Requires database administration, SQL, Linux/Unix, system administration, log analysis, networking, scripting, and infrastructure experience.

Coordinates customer communication and support throughout the solar project lifecycle, from inquiry and site survey through installation, commissioning, and post-installation service. Maintains project records in ZOHO CRM, provides status updates, resolves complaints, explains system operation, and escalates technical issues. Collaborates with sales, technical, installation, and logistics teams while supporting customer satisfaction metrics and managing multiple projects.

Provide timely, professional support for players on a payments platform, investigate complex payment and account issues, validate payment status, coordinate resolutions with Product/Engineering/Payments, manage tickets to SLA, identify trends, and contribute to process improvements and automation.

Manage live chat support through Pylon for employers, employees, and contractors with payroll, benefits, and account questions. Resolve issues or escalate them appropriately, document interactions, follow up on pending inquiries, and maintain empathetic, professional communication. Work rotating shifts, including evenings, nights, weekends, and holidays, to support 24/7 coverage.

Handle customer inquiries through phone, email, and WhatsApp in English and Tamil. Resolve complaints empathetically, assist with e-commerce concerns, maintain customer records, update internal systems, and support sales and upselling. The role includes three months of structured training and requires strong communication, problem-solving, conflict-resolution, basic email and messaging skills, and familiarity with Microsoft Excel and Word.

Coordinate end-to-end customer experience for solar projects: respond to inquiries, guide customers through site survey to commissioning, update stakeholders, maintain CRM records, resolve issues, educate users, and collaborate with sales, technical, installation, and logistics teams to improve CSAT.

Provide timely, professional customer support via chat, messaging, tickets, and phone in Bahasa Melayu; resolve issues, follow up, and collaborate with teams to maintain high service quality.