Top Customer Support Jobs in Hyderabad

Provide inbound sales and Level 1 technical support via calls, chats and email for a designated country; translate and create localized help desk content and videos; assist with product selection, installation and troubleshooting; collaborate with sales and support teams.

As a Customer Support Representative, you'll assist parents via video calls, troubleshoot technical issues, answer program questions, and ensure reliable support coverage.

Provide user-facing technical support and triage for wallet, payment, and backend issues; investigate using logs and dashboards; assist incident response and monitoring; coordinate with engineering and external providers; improve processes, documentation, and small automations to reduce recurring issues.

Lead and scale global customer support operations during U.S. hours: manage performance across chat, email, and phone; monitor KPIs; design SOPs and workflows; hire, onboard, train, and coach remote CS teams; act as escalation point and collaborate cross-functionally to resolve recurring issues.

Coordinate end-to-end customer experience for solar projects: respond to inquiries, guide customers through site survey to commissioning, update stakeholders, maintain CRM records, resolve issues, educate users, and collaborate with sales, technical, installation, and logistics teams to improve CSAT.

Serve as the primary technical contact for enterprise customers: troubleshoot API integrations, own support tickets end-to-end, support onboarding and implementation, maintain documentation and runbooks, track support metrics, relay product feedback to engineering, and partner with customer success and sales to protect account health and drive renewals.

The Technical Customer Support Engineer will assist customers globally through communication channels, provide technical guidance, document solutions, and collaborate with internal teams to improve customer experience.

Provide timely, professional customer support via chat, messaging, tickets, and phone in Bahasa Melayu; resolve issues, follow up, and collaborate with teams to maintain high service quality.

Lead and manage the support team to ensure timely resolution of customer tickets, maintain SLAs and CSAT, handle escalations, collaborate with product and engineering, drive process improvements, create documentation/self-service resources, and coach agents to improve performance.