Top Customer Support Jobs in Hyderabad

Provide empathetic customer support for Lokal app users in Hindi, Telugu, and English. Responsibilities include answering inquiries, troubleshooting app issues, documenting queries and resolutions, escalating complex concerns, gathering product feedback, and maintaining customer satisfaction. The role requires strong communication, organization, professionalism under pressure, familiarity with support platforms, and access to a personal smartphone and laptop.

Provide technical customer support for managed database solutions in Linux/Unix environments. Troubleshoot SQL performance, distributed systems, networks, logs, and infrastructure; manage tickets, SLAs, on-call rotations, root-cause analyses, and corrective actions. Create documentation, knowledge-base content, support tools, and customer deployment materials. Partner with Engineering, assist with onboarding and installations, represent key customers’ needs, and improve support processes and product quality.

Provides email and chat support for email verification platforms. Handles onboarding, account and billing issues, platform navigation, troubleshooting, ticket triage, SLA compliance, and escalations. Tier 2 responsibilities include API, webhook, database, deliverability, DNS, and integration troubleshooting, plus bug documentation and Tier 1 mentorship. The role also supports retention, product adoption, expansion opportunities, knowledge-base development, and workflow optimization.

Coordinates customer communication and support throughout the solar project lifecycle, from inquiry and site survey through installation, commissioning, and post-installation service. Maintains project records in ZOHO CRM, provides status updates, resolves complaints, explains system operation, and escalates technical issues. Collaborates with sales, technical, installation, and logistics teams while supporting customer satisfaction metrics and managing multiple projects.

Provide timely, professional support for players on a payments platform, investigate complex payment and account issues, validate payment status, coordinate resolutions with Product/Engineering/Payments, manage tickets to SLA, identify trends, and contribute to process improvements and automation.

Coordinate end-to-end customer experience for solar projects: respond to inquiries, guide customers through site survey to commissioning, update stakeholders, maintain CRM records, resolve issues, educate users, and collaborate with sales, technical, installation, and logistics teams to improve CSAT.

Provide timely, professional customer support via chat, messaging, tickets, and phone in Bahasa Melayu; resolve issues, follow up, and collaborate with teams to maintain high service quality.