Top Customer Support Jobs in Hyderabad

Provide first-line customer and light technical support for a fintech/crypto platform via calls, chats, and email. Troubleshoot logins, transactions, wallet connections, document interactions in the CRM, escalate complex issues, and keep accurate case records while maintaining a friendly, professional tone.

Lead and manage the support team to ensure timely resolution of customer tickets, maintain SLAs and CSAT, handle escalations, collaborate with product and engineering, drive process improvements, create documentation/self-service resources, and coach agents to improve performance.

Handle customer inquiries through phone, email, and WhatsApp in English and Tamil. Resolve complaints empathetically, assist with e-commerce concerns, maintain customer records, update internal systems, and support sales and upselling. The role includes three months of structured training and requires strong communication, problem-solving, conflict-resolution, basic email and messaging skills, and familiarity with Microsoft Excel and Word.

As a Customer Support Representative, you'll assist parents via video calls, troubleshoot technical issues, answer program questions, and ensure reliable support coverage.

Provide inbound sales and Level 1 technical support via calls, chats and email for a designated country; translate and create localized help desk content and videos; assist with product selection, installation and troubleshooting; collaborate with sales and support teams.

Coordinate end-to-end customer experience for solar projects: respond to inquiries, guide customers through site survey to commissioning, update stakeholders, maintain CRM records, resolve issues, educate users, and collaborate with sales, technical, installation, and logistics teams to improve CSAT.

The Technical Customer Support Engineer will assist customers globally through communication channels, provide technical guidance, document solutions, and collaborate with internal teams to improve customer experience.

Provide timely, professional customer support via chat, messaging, tickets, and phone in Bahasa Melayu; resolve issues, follow up, and collaborate with teams to maintain high service quality.