Provide first-line IT support across Windows, macOS, and mobile platforms; manage tickets within SLA; perform user provisioning and access management; support Microsoft 365; maintain IT asset inventory; contribute to projects, onboarding/offboarding, documentation, and process improvements to enhance employee experience.

Assists with IT operations on cruise ships, focusing on guest-related technology. Responsibilities include troubleshooting, installation, and first-level support for IT equipment.