Staff ServiceNow Platform Administrator

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
Role:
We are seeking an engineer to execute platform administration responsibilities. The primary objectives of this position are supporting internal stakeholders troubleshooting issues, providing training, and fulfilling requests all while maintaining a high level of service, collaboration, and promoting continuous improvement. This person will also work on upgrades, deployments, security finding/vulnerability remediation, project planning and governance of sub-production environments.
Job Responsibilities:

• Manage the complete lifecycle of production/sub-production environments including necessary configurations and integrations, and application admin activities.
• Analyse incidents to identify application and system problems and possible solutions in a timely and accurate manner.
• Administer and resolve issues related to user profiles, roles, permissions, groups, and access controls in compliance with security policies; which may include troubleshooting integration and analysing application and system logs.
• Develops procedures and scripts for monitoring and automation of manual processes.
• Engage with product engineering and support teams to troubleshoot issues and any planned activities
• Maintain system documentation for configuration and troubleshooting of known issues.
• Develop and share best practices for Admin operations and enhancements based on lessons learned
• Participate in activities outside of core hours and on weekends when required including participating in on-call coverage for the team.
• Execute platform upgrades, patches, hotfixes, and necessary configurations while ensuring minimal disruption.

Qualifications
To be successful in this role you have:

• 6+ years of experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• Bachelor's degree in computer science or related field with 3+ years of IT industry experience.
• Enterprise level working experience in ServiceNow with knowledge of ITSM, ITOM, CMDB, Performance Analytics
• Knowledge of ITIL framework or experience working in an ITIL-based environment
• Working with REST/SOAP APIs, MID Servers, and authentication mechanisms.
• Understanding of MySQL, Oracle, and basic SQL queries.
• Knowledge of ServiceNow Scripting, REST/SOAP APIs, MID Servers, and authentication mechanisms.
• Experience with JavaScript, Glide scripting, and ServiceNow APIs.
• Understanding of MySQL, Oracle, and basic SQL queries.
• Strong analytical and troubleshooting skills.
• Strong understanding of technology platforms, particularly web applications/SaaS platforms
• Experience working with application logs, prefer experience using Splunk
• Preference for CSA certification and additional certifications like CAD, CIS-ITSM, CIS-ITOM.

JV20
Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here .
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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