The Operations Support Representative will be responsible for ensuring timely and accurate delivery of critical medical supplies and products directly to patients by providing exceptional operational support, resolving shipment issues, protecting patient confidentiality, and maintaining effective communication with all stakeholders.

The Operations Support Specialist at Cryoport, Inc. is responsible for ensuring timely and accurate delivery of critical medical supplies and products, resolving shipment issues, and maintaining effective communication with stakeholders. Key tasks include uploading orders, updating shipment statuses, generating reports, and escalating issues as needed. The role requires 3 years of experience in customer service/operations support in the transport or cold chain industry, strong analytical skills, effective communication, and good organizational abilities.

Responsible for day-to-day operational activities, coordination with executives and assistants, import/export coordination, maintenance of packaging area, arranging pickups and deliveries, creating jobs after sales team approval, updating details to customers, and coordinating with overseas offices and agents.