Skillsoft is seeking a detail-oriented IT Service Desk Analyst with 1-3 years of experience to provide global support by diagnosing and resolving technical issues, managing tickets, and enhancing customer experiences through excellent service.

The IT Operations Manager is responsible for managing and guiding the operations team to provide high-quality technical support and stellar customer service. This role requires a data-driven mindset to lead continuous improvements in service levels and quality through best practices and effective training. The successful candidate will excel in a fast-paced environment and have a passion for technology and team development.