Technical Publications Specialist II

The Opportunity

QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most – home to hospital, lab to clinic.

Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all.

Location : Hyderabad, India 

Position Summary :

Produces technical publications and communications to support the safe and effective use and servicing of QuidelOrtho Products.

Projects may include technical manuals, online content, product labeling and instructions for use, communications and presentations delivered in various formats.

Gathers and organizes technical information from various sources.

Develops, writes, edits, manages review/approval, and proofs materials that are somewhat complex in nature for internal and external customers. Reviews and analyzes documentation/labeling effectiveness and efficiency including verification/validation.

Ensures publications adhere to established standards of style and format and meet regulatory requirements.

Reviews published materials and recommends revisions or changes in scope, format and content.

Adheres to project timelines and communicates/escalates potential impacts to project schedules.

Investigates and resolves or escalates customer complaints and concerns and responds to non-standard inquiries.

Participates in special projects as assigned.

Major Duties & Responsibilities :

• Gathers and organizes technical information from various sources, verifies and clarifies input as needed to develop customer and service guides, procedures, online help, product labeling, instructions for use, condition codes, job aids and communications. Adheres to company change control procedures, branding guidelines and regulatory requirements.
• Coordinates cross-functional review/approval and verification of content. Seeks consensus on final content.
• Works with publishing technologies team and external vendors to obtain illustrations, translations and to publish materials.
• Investigates and resolves or escalates customer complaints and concerns. Responds to non-standard inquiries.
• Updates tasks in project management application. Reports project status.  
• Checks and edits work of less experienced writers. Participates in special projects as assigned.
• Completes mandatory training.

Minimum Education or Equivalent Experience Required/Preferred

• A minimum of an Associate’s Degree in Technical Writing, Communications, Medical Technology, Biology or Engineering with technical writing experience or equivalent is required. A Bachelors degree preferred.

Minimum Years of Related Knowledge, Skills and Abilities Required/Preferred

• A minimum of 3 years of relevant work experience is required. 
• The individuals must be able to represent the Technical Publications group on cross-functional teams and be comfortable interacting with Engineering, Research & Development, Regulatory, Quality, Customer Support, IT professionals and upper levels of management.
• Must be proven team player, self-motivated, able to prioritize workload with minimal supervision, manage multiple projects simultaneously and work under tight deadlines.
• Excellent written and verbal communications skills and strong computer skills are required.
• Experience in HTML, XML, DITA, FrameMaker, Microsoft Office and the creation of online documentation using topic-based authoring, website design/authoring tools may be required.

Preferred:

• Experience working in a regulated environment
• Experience with content management systems, CSS and system design
• Knowledge of animation tools and Java scripting
• Experience working with translated documentation
• Knowledge of QuidelOrtho products will be a significant advantage

Required Travel

0-5% Domestic/International

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