Adobe Logo

Adobe

Technical Account Manager 3

Job Posted 11 Hours Ago Posted 11 Hours Ago
Be an Early Applicant
Noida, Gautam Buddha Nagar, Uttar Pradesh
Senior level
Noida, Gautam Buddha Nagar, Uttar Pradesh
Senior level
As a Technical Account Manager, you will develop relationships with clients, deliver technical services, and address operational needs while enhancing their experience with Adobe solutions. You will engage with customer teams across various levels, manage inquiries, and identify risks to ensure customer success in utilizing Adobe Experience Cloud products.
The summary above was generated by AI

Our Company
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!


 

Our Company
Crafting the world through digital experiences is what Adobe’s all about. We provide everyone—from emerging artists to global brands—everything they need to craft and deliver outstanding digital experiences! We’re passionate about empowering people to build powerful and engaging digital experiences. Our goal is to hire the very best talent and provide outstanding employee experiences. We prioritize equal opportunity and respect for all. We encourage new ideas from every corner of the organization, including yours!

The Opportunity
As large enterprises invest in Adobe, we are in need of strategic and high-powered technical talent to help our largest customers navigate their operational needs across the Adobe Experience Cloud solutions.
Our Technical Account Managers (TAM) build, develop, and maintain one-on-one relationships with our world-class customers. Their range of technical activities is designed to support operational well-being and enhance investment through the adoption of new solutions and functionality.

 

Job Responsibilities

  • Build, develop, and maintain one-on-one relationships with customers.
  • Produce and deliver a prescribed set of technical services to maintain operational health.
  • Drive discussions with multiple personas from developers and analysts to management and senior leadership regarding tasks, projects, cases, and prioritization.
  • Serve as a primary, technical go-to person for multiple customers, establishing a deep business and operational understanding of their environment.
  • Field technical inquiries, handle customer issues, and influence partners to improve customers’ health.
  • Strategically think about people, process, and technology challenges, helping customers realize the efficiencies and advantages of the Adobe Experience Cloud.
  • Identify and mitigate risks to establish successful partnerships with Adobe.

 

Job Requirements

  • Supporting UK & EMEA Region.
  • 5+ years of experience in a customer-facing role with outstanding communication skills.
  • Strong technical background with hands-on expertise to work through challenges and events.
  • Ability to drive discussions and represent Adobe within a customer’s environment.
  • Critical thinking regarding people, process, and technology challenges.
  • Ability to successfully execute solutions and functionality to optimize customer investment.
  • Demonstrated ability to identify and mitigate risks, ensuring customers' operational health.
  • Ability to collaborate within a team to deliver world-class service.
  • Experience and familiarity with the following (a plus but not a hard requirement): Adobe Analytics, Customer Journey Analytics (CJA), Adobe Audience Manager (AAM), Adobe Experience Manager (AEM), Adobe Experience Platform (AEP), Adobe Campaign, Adobe Journey Optimizer, Adobe Commerce, Adobe Target, and Workfront.

Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
 

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.

Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.

Similar Jobs

22 Hours Ago
Noida, Gautam Buddha Nagar, Uttar Pradesh, IND
Mid level
Mid level
Artificial Intelligence • Digital Media • Marketing Tech • Software
The Technical Account Manager (TAM) will manage customer support issues, deliver proactive services, and improve customer IT operations. The role requires technical expertise to advocate for customers and ensure Adobe products operate successfully, while coordinating with various internal teams to meet project timelines.
Top Skills: Adobe AnalyticsAngularjsApache SlingCq/AemCRMCSSJavaJavaScriptJbossJcrJqueryLinuxMongoDBOracleSQLUnixWeblogicWebsphereWindows Server
13 Hours Ago
Noida, Gautam Buddha Nagar, Uttar Pradesh, IND
Mid level
Mid level
Cloud • Information Technology • Security • Software
As a Digital Territory Account Manager at F5, you will be responsible for driving sales of F5 solutions by engaging with prospective clients, managing the sales process, collaborating with the marketing team for demand generation, and providing accurate sales forecasts. Strong experience in high-tech solution sales is essential.
18 Days Ago
Noida, Gautam Buddha Nagar, Uttar Pradesh, IND
Senior level
Senior level
Artificial Intelligence • Digital Media • Marketing Tech • Software
The Technical Account Manager (TAM) at Adobe will manage delivery of support issues and pro-active services to enhance customer IT operational health for assigned accounts. Responsibilities include developing strong relationships with customers, identifying automation opportunities, managing multiple deliverables, and collaborating with internal teams to meet project deadlines and enhance product usage.
Top Skills: Adobe ProductsAutomationConsultingCustomer Relationship ManagementIt Operational HealthTechnical Support

What you need to know about the Hyderabad Tech Scene

Because of its proximity to leading research institutions and a government committed to the city's growth, Hyderabad's tech scene is booming. With plans to establish India's first "AI city," the city is on track to become one of the world's most anticipated tech hubs, with companies like TransUnion, Schrödinger and Freshworks, among others, already calling the city home.
By clicking Apply you agree to share your profile information with the hiring company.

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account