Adobe Logo

Adobe

Technical Account Manager 1

Job Posted 21 Hours Ago Posted 21 Hours Ago
Be an Early Applicant
Noida, Gautam Buddha Nagar, Uttar Pradesh
Mid level
Noida, Gautam Buddha Nagar, Uttar Pradesh
Mid level
The Technical Account Manager 1 role involves managing customer relations and ensuring successful project delivery. Responsibilities include providing support during customer events, maintaining communication and documentation of updates, analyzing enterprise issues related to various technologies, and collaborating with internal teams. A customer-focused and proactive approach to identifying and addressing gaps and opportunities is essential.
The summary above was generated by AI

Our Company
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!


 

The Challenge

• Comfortable to work in NA shift ( EST, PST) to cater NA customers.
• Able to work on multiple deliverables and complete them in time-based deadlines.
• Requires “attention to detail” approach to ensure meaningful contribution.
• Communicating with internal teams from across the globe.
• Identifying the automation opportunities.
• Carry out projects to represent Adobe in a professional manner.
• Pro-actively develop and nurture good working relationships with internal teams to ensure that their success with our product is assured through your efforts.
• Effectively research, record, and maintain on-going knowledge of best practices for product usage.
 

What you need to succeed:

• Excellent oral and written communication skills.
• Customer-facing experience in enterprise projects.
• Ability to analyze enterprise software issues (Java, web-server, network, OS, DB/SQL).
• Validated presentation skills, and experience organizing and running high-profile customercalls.
• Customer Focused approach and problem solving mindset.
• Innovative thinking and thoughtful risk taking.
• Ability to partner across the organization.
• Professional approach- all company/project related information to be kept confidential.
• Experience working in a team environment, managing a diverse workload
 

Good conceptual understanding on one or more following technologies:

•Object-oriented programming experience (Java), Javascript, AngularJS, JQuery, CSS, MongoDB
•Web architecture, Web Servers, Application Servers and Topology
•Database Concepts and SQL
•Working knowledge of different OS including WIN, LINUX, AIX, UNIX, Shell scripting
•Good understanding of Networking concepts, SDLC and Agile frameworks
•Nice-to-have : Experience on any of the Adobe products: Adobe Audience Manager, Adobe Target,Adobe Campaign, Adobe Experience Manager, Adobe Analytics or other Experience Cloud solution

Responsibilities:

•  Delivery of pro-active services and preventive service.

• To provide dedicated support during important customer events while coordinating with internal stakeholders and ensure smooth functioning of client's environment to minimize the risk of interruption of service.

•  Documentation of latest release updates, bug fixes , security fixes and tutorials for effective communication to Adobe's customers.
•  Pro-active Notifications of upcoming release and possible impact.
•  Work on Case Reviews and Service Reviews.
•  Review of customer's environment to asses their technical readiness to achieve business and technical objectives.
•  Identify gaps, risks and opportunities to provide recommendations, mitigation strategies and next steps.
•  Understands how the technology works and understands a client’s implementation from a functional standpoint. Describe and demonstrate product features and capabilities.
•  Working cooperatively with Team members of other Adobe teams such as TAMs, Premier Support Teams, Engineering, Technical operations, and Deliverability.
•  Manages all communication with appropriate level of etiquette, timeliness and professionalism, whilst working towards achieving agreed operational targets.
•  Demonstrate ownership and willingness to work on any assigned task in a timely manner.
•  Accountable for personal achievement against performance targets including ticket resolution, responsiveness and turnaround time, aging and ticket quality.
•  Participation in Business Intelligence processes including taking an active role in Knowledge base document creation.
•  Responsible for ongoing knowledge and skills development and also for identifying developmental needs and addressing knowledge gaps.
•  Manage incidents professionally and within stated timelines.
•  Understanding of escalation handling procedures.
•  Assist in special projects and other duties as assigned.
•  Manages all communication with the appropriate level of etiquette, timeliness and professionalism, whilst working towards achieving agreed operational targets.

Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
 

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.

Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.

Top Skills

Aix
Angularjs
CSS
Java
JavaScript
Jquery
Linux
MongoDB
SQL
Unix
Win

Similar Jobs

3 Days Ago
Noida, Gautam Buddha Nagar, Uttar Pradesh, IND
Mid level
Mid level
Cloud • Information Technology • Security • Software
As a Digital Territory Account Manager at F5, you will be responsible for driving sales of F5 solutions by engaging with prospective clients, managing the sales process, collaborating with the marketing team for demand generation, and providing accurate sales forecasts. Strong experience in high-tech solution sales is essential.
3 Days Ago
Noida, Gautam Buddha Nagar, Uttar Pradesh, IND
Senior level
Senior level
Artificial Intelligence • Digital Media • Marketing Tech • Software
As a Technical Account Manager, you will develop relationships with clients, deliver technical services, and address operational needs while enhancing their experience with Adobe solutions. You will engage with customer teams across various levels, manage inquiries, and identify risks to ensure customer success in utilizing Adobe Experience Cloud products.
8 Days Ago
Lucknow, Uttar Pradesh, IND
Mid level
Mid level
Healthtech
The Key Accounts Manager will develop and maintain relationships with key customers, drive business strategies within the Government sector, maximize product portfolio opportunities, influence policies, and collaborate with internal teams to achieve business objectives. The role requires negotiation and effective communication skills with a focus on patient care and partnership development.
Top Skills: MS Office

What you need to know about the Hyderabad Tech Scene

Because of its proximity to leading research institutions and a government committed to the city's growth, Hyderabad's tech scene is booming. With plans to establish India's first "AI city," the city is on track to become one of the world's most anticipated tech hubs, with companies like TransUnion, Schrödinger and Freshworks, among others, already calling the city home.
By clicking Apply you agree to share your profile information with the hiring company.

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account