As a Senior Technical Product Specialist, you'll troubleshoot complex issues, mentor team members, and enhance best practices across various technologies.
Your role at Dynatrace
As a Senior Platform Support Engineer , you’ll use your knowledge and experience to evaluate and troubleshoot complex configuration issues with Dynatrace and non-Dynatrace technologies. You’ll mentor other product specialists and conduct internal training to enable team members to learn various technologies. You’ll collaborate with different departments to establish and improve best practices
What will help you succeed- Education: Bachelor’s degree in computer science, Information Technology, or equivalent work experience.
- 3+ years work experience
- Familiar with one or more of the following technologies:
- Cloud/new stack technologies such as OpenStack, OpenShift, AWS, Azure, Google Cloud, Cloud Foundry, Kubernetes, SAP, etc
- Web and application server technologies such as Apache, IIS, WebSphere, WebLogic, and JBoss
- Server/Server-side technologies such as Java Servlets, PHP, HTML, CSS, JavaScript, and Ajax
- Mobile application technologies such as iOS, Android WebKit
- DevOps toolchain applications such as Ansible, Jenkins, Chef, Puppet, etc
- CMDB/ITSM Technologies/platforms such as ServiceNow and BMC
- Familiar with networking, protocols, and architectures such as TCP/IP, HTTP, DNS, SSL, and BGP.
- Familiar with database design, SQL, and data access practices and concepts.
- Must have exceptional written and verbal communication skills in English.
- Associate-level industry certification, complementary to Dynatrace
- Obtain and maintain six relevant industry certifications (5 Dynatrace and one Industry)
- Willingness to learn new technologies and resolve complex technical issues
- Dynatrace is a leader in unified observability and security.
- We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
- Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
- The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
- Over 50% of the Fortune 100 companies are current customers of Dynatrace.
Top Skills
Ajax
Android
Ansible
Apache
AWS
Azure
Bgp
Bmc
Chef
Cloud Foundry
CSS
Dns
GCP
HTML
HTTP
Iis
iOS
Java Servlets
JavaScript
Jboss
Jenkins
Kubernetes
Openshift
Openstack
PHP
Puppet
SAP
Servicenow
SQL
Ssl
Tcp/Ip
Weblogic
Websphere
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