Ameriprise Financial Services, LLC
Sr Tech Operations Analyst IND
In this role the person will be the responsible for ensuring success of business critical application operations by supporting the day to day batch processing, analyzing and fixing the issues on priority while adhering to standards and SLA's. The person should be able to support High priority(P1/P2) incidents dynamically by providing timely resolution for the problem and handle other service requests. The person will also be responsible for handling minor enhancements, perform code reviews, handle application outages(planned/unplanned) and responsible for performance and maintenance of the highly critical business application. For this role we are looking for a highly motivated Individual who will be working as Sr. operations analysts working in technologies such as Mainframe tech stack (JCL, COBOL, DB2), SQL Server, Linux etc. and operating in DevSecOps Model
The person should exhibit leadership qualities and demonstrate business accumen while working closely with business users to understand requirements and help team translate it into technical changes.
Key Responsibilities
- Gauge the severity, urgency and criticality of production issues and address them as quickly as possible
- Provide application support and do application troubleshooting while working in the DevSecOps model
- Assess & recommend solutions for permanent fixes to improve application stability and resiliency
- Demonstrate analytical capability to perform ticket analysis and resolution & root cause analysis
- Take care of minor enhancements to the Mainframe application in accordance to the SDLC phases and following Change Management processes
- Collaborate with offshore and overseas team members to ensure smooth execution of the application operations
Required Qualifications
- Bachelors/Master degree in Computer Science/Information Systems or equivalent.
Person should have above qualifications and 4 -7 years of experience in relevant disciplines including:
- At least 4-6 years of strong experience in Mainframe tech stack
- Hands on experience in COBOL, JCL and CICS.
- Hands-on experience with JOBTRAC or other scheduling tool such as TWS.
- Working knowledge DB2 and IMS-DB.
- At least 4-6 years of experience in SQL/DB2 with strong focus on writing/analyzing complex queries
- At least 4-6 years of experience in handling Production instances of application and providing necessary support ensuring data availability for dependent applications
- Hands-on experience with scheduling tool TWS would be an added advantage
- Knowledge of ITIL practices
- Exceptional problem solving skills with strong programming fundamentals & algorithms (strong analytical skills).
- Good to have knowledge on Linux shell scripting
- Should have understanding of application development lifecycle.
Preferred Qualifications
Candidates who have used following tools (or have familiarity with below) will have added advantage:
- Service Now
- JAVA
- Familiarity with ETL/Informatica
- Familiarity with JIRA, BitBucket is a plus
- Familiarity with monitoring tools (SumoLogic/Dynatrace)
- Knowledge about Cloud Technology and exposure to AWS etc.
About Our Company
Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP.
Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.
Full-Time/Part-Time
Full time
Timings
(4:45p-1:15a)
India Business Unit
AWMPO AWMP&S President's Office
Job Family Group
Technology
