As a Software Support Engineer at Optymyze, you will respond to and resolve support tickets related to application, database, and infrastructure issues, ensuring seamless platform operation. You will collaborate with management and diverse teams while advocating for process improvements and troubleshooting software defects within secure environments.
Company Description
Optymyze transforms sales operations into a strategic competitive advantage—from improving individual business processes to building centers of excellence for sales operations management. Optymyze enables sales improvements with a set of native, no-code, highly-scalable cloud platforms to easily and quickly adapt to change—including platforms for sales performance management (sales compensation, quotas, territories), data repository and ETL management, enterprise planning, reporting and analytics, and application development. With enabling cloud platforms and hundreds of sales operations and business process management experts, Optymyze has built a solid track-record of client success.
Job Description
Software Support Specialist
Optymyze is looking for a Software Support Specialist who will work with the Support Team to respond and resolved the support ticket requests noticed at Application, Database & Infrastructure level and make sure the platform is working seamless issues.
This is you
- Innovative - You take a forward-thinking approach in all that you encounter, and you are always seeking new ways of understanding.
- Diligent - You persevere when faced with obstacles and commit to seeing things all the way through.
- Passionate - You are strongly invested in your work and you’re confident when sharing the results of your efforts.
- Creative - You have ability to solve complex issues at operational and application level by providing new ideas/solutions.
- Ownership - You do not hesitate to take ownership of situations and do not leave anything un-responded.
- Collaborative - You enjoy sharing ideas and work with colleagues to create value by solving business challenges
Qualifications
This is what you’ve done
- Support Experience - You have an experience of 2 to 4 years working in Software Support/Technical Support departments, providing application/software support to platforms based on JAVA deployed on Linux Servers with Cloud Architecture.
- Database Management - You are great at checking diagnostics on databases through custom scripts/queries and can identify performance bottlenecks from your data analysis.
- Troubleshooting - You are great at diagnosing and reporting software defects within secure test environments and can handle technical issues that may arise before and after project go-live. You advocate for regular system monitoring and following up on unresolved issues.
- Project Management - You’ve worked with all levels of management and geographically diverse teams. You are a strong communicator and leader who has championed projects to drive them to success.
- Process Improvement - You have always looked for more efficient ways of doing things and find fulfillment in identifying and presenting solutions to stakeholders.
- Continuous Learning - You enjoy learning about new technologies and products to understand and transferring that knowledge to your team members.
- Communication - You have excellent business communication skills (both Written and Verbal)
- Flexible - You have worked in 24*7 cycle and do not have any issues working in Night Shifts and Weekend Shifts
Additional Information
This is us.
- Entrepreneurial - An entrepreneurial culture where you are encouraged to try new ideas and to quickly fail in the spirit of learning and continuous improvement.
- Innovative - A team of smart colleagues that challenges the status quo and shares a passion to innovate, be the best, and win.
- Visionary - A place where you are expected to make an impact at all levels and to redefine the box—not just think outside of it.
- Successful - A renowned leader in a multi-billion dollar, untapped market with unlimited potential for growth.
Top Skills
Java
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