Role: Software Quality Assurance Analyst
Location: Bengaluru
Work schedule: 12:00 pm – 9:00 pm
Work mode: Hybrid
Intro: We are seeking a detail-oriented and analytical Quality Assurance (QA) Analyst to join our Business Process Workflow Services team. The QA Analyst will play a critical role in ensuring the accuracy, efficiency, and reliability of business process workflows across various platforms and systems. This role involves close collaboration with business analysts, developers, and stakeholders to validate process designs, identify defects, and ensure high-quality deliverables that meet business requirements.
Job Responsibilities
Test Planning & Execution
- Analyze user stories to ensure appropriate test coverage and identify testing requirements
- Design, write, and execute comprehensive test cases for sprint and regression testing
- Perform manual testing across all phases of the software development lifecycle
- Convert sprint story test cases into regression test cases for the regression suite
- Conduct static testing of requirements during estimation and grooming sessions
Agile/Scrum Participation
- Actively participate in Agile Scrum ceremonies (sprint planning, daily standups, retrospectives, demos)
- Estimate testing effort and complexity for user stories
- Participate in backlog grooming and refinement sessions
- Collaborate with developers and Business Analysts to identify impacted areas for sprint and regression testing
Defect Management
- Manage test cases and test execution in ALM Octane
- Map test cases to defects and features for traceability
- Log, track, and manage defects in Version One (Digital.AI)
- Participate in defect triage and prioritization discussions
- Participate in root cause analysis and recommend process improvements
Quality & Process Improvement
- Ensure workflows align with business rules, compliance standards, and operational goals.
- Perform regression testing to validate changes and enhancements
- Support user acceptance testing (UAT) and coordinate with stakeholders for sign-off
- Assist with QA process improvements and best practice implementation
- Identify opportunities to improve testing efficiency and effectiveness
- Work collaboratively with development and business teams to enhance product quality
Documentation & Reporting
- Maintain detailed QA documentation including test results, defect logs, and quality metrics
- Provide regular status updates and quality reports to project managers and leadership
- Contribute to QA best practices and continuous improvement initiatives
Job Requirements
Education & Experience
- Bachelor’s degree in Computer Science, Information Systems, Business Administration, or related field.
- 3+ years of experience in quality assurance or testing, preferably in business process or workflow environments.
- Experience testing enterprise applications (Pega experience highly preferred)
- Proven experience working in Agile/Scrum environments
- Experience with test case management tools (ALM Octane preferred)
- Experience with defect tracking tools (Version One/Digital.AI preferred)
Technical Skills
- Proficiency in QA tools such as Jira, TestRail, or similar
- Experience with workflow platforms (e.g., Appian, Pega, ServiceNow, or similar)
- Familiarity with automation tools and scripting languages is a plus
Analytical & Communication Skills
- Strong analytical skills with attention to detail
- Excellent written and verbal communication skills
- Ability to work collaboratively in cross-functional teams
- Strong attention to detail and organizational skills
- Ability to manage multiple priorities and meet deadlines
- Proactive mindset with a focus on continuous improvement
- Strong understanding of software testing methodologies and best practices
- Proficiency in test case design and execution
- Experience with requirements analysis and static testing
- Knowledge of Order Management or similar business systems
- Strong analytical and problem-solving skills
Other Qualifications and Nice to have
- UI test automation experience using Playwright (JavaScript) or similar frameworks (Selenium, Cypress)
- API test automation experience using Playwright, Postman, or similar tools
- Programming/scripting knowledge (JavaScript)
- Experience with CI/CD integration for automated testing
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
- CSC is a great place to work with smart and dedicated people.
- We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In’s Best Places to Work.
- We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals.
- Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance.
- CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more.
- As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.
