Senior Infrastructure Engineer

About this role:
Wells Fargo is seeking a Senior Network Engineer.
The L1 Senior Network Engineer is responsible for delivering advanced frontline network support, ensuring high availability, performance, and reliability of the enterprise network. This role acts as a senior member within the L1 tier-providing deeper technical troubleshooting, guiding junior engineers, maintaining operational excellence, and ensuring timely incident response and escalation. The engineer supports incidents, service requests, monitoring alerts, and day-to-day operational tasks across LAN, WAN, Wi-Fi, firewall connectivity, and network monitoring systems.
In this role, you will:

• Lead or participate in implementing network security policies across routers and firewalls
• Manage production networks including Internet Protocol backbone, data centers and edge pops across the globe
• Ensure the continuous availability of all data network services
• Identify gaps, risks and issues and navigate organizational structure to resolve them
• Perform quarterly proactive network testing to ensure proper functioning and reliability of the network
• Investigate and remediate network capacity related issues
• Apply knowledge of security and regulatory policies to design and implement foolproof secured network solutions
• Provide resolution information and work with other teams to complete impact analysis
• Deliver comprehensive and maintenance plans for change management review and approval
• Mentor and train network operations team in the installation, configuration, and maintenance
• Partner cross-functionally with other Product Infrastructure teams in order to continuously improve and apply standards and policies relevant to operational excellence

Required Qualifications:

• 4+ years of Network Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Desired Qualifications:

• Incident Management & Troubleshooting
• Respond to and triage network alerts, connectivity issues, and performance degradations.
• Perform advanced L1/L1.5 troubleshooting across:
  • LAN/WAN
  • Routers/switches
  • SD-WAN
  • Wireless (APs/controllers)
  • VPN (IPSec/SSL)
  • DNS/DHCP
  • Basic firewall access issues
• Conduct initial diagnostics and drive issues to resolution or escalate to L2/L3 as needed.
• Document incidents clearly with root-cause notes, evidence, and resolution steps.
• Operational Support
• Execute approved operational tasks such as:
  • Port activations
  • VLAN assignments
  • Cabling checks
  • Device health validations
  • Basic config reviews under guidance
• Perform daily, weekly, and monthly health checks of network devices and circuits.
• Support scheduled maintenance activities and perform post-change validations.
• Identify recurring issues and flag them for problem management.
• Monitoring & Reporting
• Monitor network health and alerts using NMS tools (SolarWinds, PRTG, Cisco Prime, Zabbix, etc.).
• Track WAN link performance, device uptime, interface utilization, and error conditions.
• Prepare daily/weekly reports on incidents, performance trends, and operational KPIs.
• Assist in early detection of issues and proactive mitigation.
• Documentation & Compliance
• Maintain up-to-date network inventory, diagrams, and SOPs.
• Follow ITIL operational standards-Incident, Change, Request, and Problem.
• Update knowledge base articles and provide inputs for continuous improvement.
• Ensure compliance with security and audit requirements.

Job Expectations:

• Strong understanding of TCP/IP, routing, switching, VLANs, STP, VPN basics.
• Exposure to Cisco/Juniper/Arista networking platforms.
• Hands-on experience with:
  • DHCP, DNS
  • NAT
  • OSPF/BGP fundamentals
  • Access lists & basic firewall troubleshooting
• Experience with network monitoring tools (SolarWinds, PRTG, etc.).
• Familiarity with SD-WAN technologies (Cisco Viptela, Fortinet, Aruba, etc.) is a plus.
• Strong analytical and troubleshooting skills.
• Clear and professional communication with technical and non-technical stakeholders.
• Ability to mentor junior team members and guide them through troubleshooting.
• Organized, detail-oriented, with strong documentation skills.
• Comfortable working in rotating shifts and supporting 24×7 operations.
• Bachelor's degree in engineering, Computer Science, or equivalent experience.
• 3-5 years of experience in network operations or support.
• Certifications preferred: CCNA (required)/ CCNP (advantageous)/ ITIL Foundation (preferred)
• Strong sense of ownership and accountability.
• Ability to remain calm during major incidents.
• Eagerness to learn and grow into higher engineering roles (L2/L3).
• Experience in enterprise or global network environments.
• Strengthens frontline operational stability.
• Reduces incident resolution time (MTTR).
• Ensures consistent monitoring and rapid response.
• Supports business continuity by stabilizing connectivity services.
• Acts as a bridge between junior L1 engineers and advanced L2/L3 teams.

Posting End Date:
29 Apr 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.