Commercial Loan Servicing Specialist

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About this role:
Wells Fargo is seeking a Senior Commercial Mortgage Loan Administration Specialist to support our Tax & Escrow Administration team in the Commercial Mortgage Servicing (CMS) division. The Tax & Escrow Operations Analyst partners with group managers to design and implement strategic analysis to meet group or company goals, performs (or oversees) and applies analysis to initiatives that support business strategies, makes independent decisions on matters with some financial impact and risk, possesses broad-based knowledge to anticipate emerging issues and recommend subsequent strategies and business directions. This individual may manage or participate on large cross-group projects and may be responsible for workflow coordination and production with domestic and offshore operations. Learn more about our career areas and lines of business at wellsfargojobs.com.
In this role, you will:

• Identify, develop and maintain operational procedures as well as provide recommendations for improving business processes
• Prepare and manage exception reporting
• Conduct quality reviews to ensure procedures are being followed accurately and timely as well as identifying procedural improvements
• Participate in devising business strategies to mitigate operational risk, maintain a balance between risk mitigations and operational efficiency
• Manage a commercial property tax portfolio of escrowed and non-escrow loans
• Monitor and paying property taxes in advance of the due date
• Review tax reports and resolve exceptions in a timely manner
• Respond to customers, team members, and vendor requests for information

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation, and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Required Qualifications:

• 4+ years of Transactions and Processing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 4+ years commercial property tax servicing experience
• 4+ years commercial real estate experience
• Leadership and/or mentorship skills
• Experience with technology tools related to commercial real estate servicing or lending - Cotality formerly CoreLogic and Wells Fargo Systems of Record - Strategy.
• Accounting, including accounts payable, experience
• Ability to research, compile, and perform complex analysis on critical operational data
• Extensive knowledge and understanding of operations policies and procedures
• Ability to independently develop strategic recommendations on operational data
• Ability to partner with, and lead other functions on operations-related projects
• Excellent verbal, written, and interpersonal communication skills
• Outstanding technical and critical thinking skills
• Advanced Microsoft Office skills including advanced Excel - working with multiple spreadsheet reports utilizing Macros, Vlookups, and Pivot Tables.
• Strong organizational, multi-tasking, and prioritizing skills

Job Expectations:

• Ability to work a hybrid schedule, at least 3 days a week working in office
• Relocation assistance is not available for this position.
• Visa Sponsorship not available for this position

Posting Location:

• 550 South Tryon, Charlotte, NC

Posting End Date:
15 Apr 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.