Atlan Logo

Atlan

Customer Success Operations Manager

Posted 2 Days Ago
Be an Early Applicant
Remote
Hiring Remotely in India
Entry level
Remote
Hiring Remotely in India
Entry level
As a Customer Success Operations Manager, you'll provide data-driven insights for business improvement, collaborate with various teams to develop metrics and scalable processes, analyze data for actionable insights, and create visualizations to support business leaders.
The summary above was generated by AI


Hello, we are Atlan! 👋


Atlan is the home for data teams worldwide, simplifying collaboration for diverse users—business, product, analysts, and engineers. Think of us as Salesforce for sales or GitHub for engineers.


Built by Data Teams, for Data Teams


We started as a data team solving complex challenges in healthcare and poverty. After 200+ projects, we faced the chaos of scaling data teams, leading us to build tools to make our own team more agile. This enabled us to complete projects like India’s National Data Platform—three years ahead of schedule.


💡 Realizing our tools could help others, Atlan was born to empower data teams globally.


🚀 Rapid Growth


We’ve onboarded customers like HubSpot, Dropbox, and Nasdaq, expanded across 10+ countries, and is the leader in The Forrester Wave™ for Enterprise Data Catalogs.


Backed by top investors, including Insight Partners, Salesforce Ventures, and Sequoia, we’re just getting started.


We Build with ❤️


We believe data teams deserve better software. Data is chaotic, but work shouldn’t be! 🌟


If you love what Superhuman, Slack, Notion, and Figma have done for the modern workplace, join us in building the future for data teams at Atlan!

What will you do? 🤔

  • As a key member of the strategy office, your chief responsibility would be to provide data-driven insights and recommendations to improve business processes and financial performance.
  • You'll be collaborating with various teams such as Sales, Engineering, Customer Success, and Operations to develop scalable processes and metrics.
  • You'll have the opportunity to define and deliver metrics, reporting platforms, and analytical models that are vital for tracking and managing the business. 
  • You'll also be responsible for capturing, analysing, and acting on data, identifying potential areas of improvement, and providing analyses for large datasets necessary for decisions using actionable insights.
  • In this role, you'll get to work closely with customer success managers and related roles to make them more effective. 
  • You'll also support business leaders in understanding and leveraging data by creating visualisations and data maps to communicate data and metrics effectively.

What makes you a match? 😍

  • You should possess prior experience as a Business, Data, or Strategy Analyst supporting multiple business functions with data & insights. 
  • You should have the ability to break down ambiguous problems into manageable components and think through optimal solutions. 
  • Moreover, you should be someone who enjoys "getting your hands dirty" by digging into complex operations and taking a high degree of ownership over your work.
  • Experience with Customer Success Management systems (e.g., Gainsight / Salesforce / Zendesk, etc.
  • Experience creating visualisations & dashboards to share data stories.
  • An insatiable hunger for identifying patterns in data and applying them to grow and scale business functions.

Do your life’s best work at Atlan 🚀


At Atlan, our mission is to help data teams do their life's best work. Inside Atlan, our goal is to help Atlanians do their life's best work while at Atlan.


So, if you're a creative problem-solver with a passion for data and a drive to improve business performance, apply today and be a part of our customer success team! Excited about the opportunity? Apply now! 👇

Top Skills

Gainsight
Salesforce
Zendesk

Similar Jobs

Be an Early Applicant
3 Days Ago
Bengaluru, Karnataka, IND
Remote
3,000 Employees
Senior level
3,000 Employees
Senior level
Hardware • Information Technology • Security • Software • Cybersecurity • Conversational AI
The Senior Wireless Driver Engineer will enhance Cisco's wireless access points to function as IoT gateways, architecting systems for connectivity with various sensors and managing software for advanced wireless technologies. Responsibilities include implementing IEEE 802.11 features, integrating Qualcomm drivers, and creating secure client connection mechanisms.
Be an Early Applicant
5 Days Ago
India
Remote
597 Employees
Expert/Leader
597 Employees
Expert/Leader
Cloud • Information Technology • Security • Software
The Sales Director at Sonar India will lead market entry, develop sales strategies, build a high-performing team, conduct market analysis, negotiate with key accounts, and represent the company at industry events. This role is critical for establishing Sonar's presence and promoting their Clean Code mission in India.
Be an Early Applicant
8 Days Ago
India
Remote
6,000 Employees
Expert/Leader
6,000 Employees
Expert/Leader
Fintech • Professional Services • Consulting • Energy • Financial Services • Cybersecurity • Generative AI
As Managing Principal, you will lead client engagements in the financial services sector, address key business challenges, manage multiple client initiatives, and drive team excellence in delivery. Your role involves building market opportunities, leading high-performing teams, and optimizing operational strategies, ensuring strong performance and value for clients.

What you need to know about the Hyderabad Tech Scene

Because of its proximity to leading research institutions and a government committed to the city's growth, Hyderabad's tech scene is booming. With plans to establish India's first "AI city," the city is on track to become one of the world's most anticipated tech hubs, with companies like TransUnion, Schrödinger and Freshworks, among others, already calling the city home.

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account