Operations Analyst II

What this Job Entails: 

Title    Operations Analyst II

Overview  

The Operations Analyst I will support the core business processes required to effectively run business operations. The Analyst serves as a conduit between internal corporate departments and within the IT program itself. The ideal candidate has a point of view regarding how IT business operation practices can enable a nimble, cost effective operating model to fuel the long-term success of the program.
Scope    "Applies company policies and procedures to resolve a variety of issues
Works on problems of moderate scope
Receives general instructions on routine work and detailed instructions on new projects"
Roles & Responsibilities    "Participate in driving day-to-day business operations with corresponding metrics, evaluating actual performance and providing timely reporting to leadership team
Prepare, review, and consolidate IT plans, budgets and forecasts in conjunction with Corporate Finance
Participate in the process of communicating meaningful metrics and other internal program data elements
Maintain the process for IT quarterly and annual planning cycles
Works closely with HR and Finance partners
Assist in analysis and documentation for Quarterly Business Reviews (QBRs)
Highlight business risks, and helps with solutions to issues, and track actions to closure
Represent the program on cross-business topics and special projects
Participate in providing recommendations to drive cost down across the program based on internal and external benchmarks
Identify resource demand trends to support the business efforts
Reviews time & attendance and expense adherence within the IT Program"
Minimum Qualifications    "Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience
Builds productive internal and external working relationships
Exercises judgment within defined procedures and practices to determine appropriate action
Knowledge of business principles from multiple disciplines and ability to apply those principles to achieve results in cross-functional activities
Knowledge of time reporting platforms
Ability to learn new technologies
Understanding of labor rate calculation and connection to finance allocations
Excellent cross-group collaboration skills
Strong communication skills
Ability to work with sensitive information
Must be self-motivated
Strong analytical/problem solving skills.
Business applications knowledge including MS Office Word, Excel, Powerpoint or Google -Suite Doc, Sheets, Slides
Preferred Qualifications    Experience with project and work management software including Atlassian toolset (Jira, Confluence, etc)
Classification    Individual Contributor