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Job Title: Manager - Technical Account Manager (TAM)
Location: Bangalore, India
About Redis Redis is the driving force behind real-time data processing, empowering businesses to build, deploy, and scale modern applications with unparalleled speed and efficiency. As a trusted partner for enterprises worldwide, Redis delivers cutting-edge database solutions that transform how companies manage and optimize their data workloads.
Role Overview We are seeking an experienced Technical Account Manager (TAM) Leader to establish and lead our Technical Account Management function in India. This is a critical, high-impact role where you will build and manage a team of 3-4 Technical Account Managers (TAMs) in Bangalore. Your team will provide proactive, strategic guidance to enterprise customers who have purchased Redis’ enterprise support services, ensuring they successfully adopt, consume, and renew their subscriptions.
This is a newly created role in our organization, offering a unique opportunity to define the strategy and execution of technical account management in the region. The success of this team will be measured primarily by Net Revenue Retention (NRR), with a core focus on customer retention.
Key Responsibilities
- Build and Lead a High-Performing Team: Recruit, onboard, and mentor a team of top-tier Technical Account Managers (TAMs) in India.
- Customer Success & Adoption: Drive adoption and full consumption of Redis solutions by ensuring customers understand best practices, architectural guidance, and proactive engagement strategies.
- Account Management: Each TAM will manage a portfolio of 10-20 enterprise customers, building long-term relationships and helping them maximize their investment in Redis.
- Renewal & Expansion: Focus on customer renewals by driving value realization. Any identified upsell opportunities will be logged and passed to the sales team for follow-up.
- Proactive Technical Guidance: Provide customers with strategic insights, operational best practices, and proactive risk mitigation—this is not a support role (we have a separate support team), but your team will offer technical advisory and guidance.
- Cross-Functional Collaboration: Work closely with Sales, Support, Engineering, and Product teams to ensure customers receive a seamless experience and have a direct line to Redis experts when needed.
- Metrics-Driven Execution: Define and monitor key performance indicators (KPIs), including NRR, customer retention rates, adoption milestones, and TAM performance metrics.
Required Qualifications
- Proven Leadership Experience: 5+ years in a leadership role managing customer-facing technical teams, preferably in a Technical Account Management, Customer Success, or Solutions Engineering capacity.
- Technical Expertise: Strong background in Linux, application development, or DevOps. A deep understanding of distributed systems, databases, or cloud infrastructure is a plus.
- Customer-Centric Approach: Track record of driving customer engagement, proactive problem-solving, and building lasting relationships with enterprise clients.
- Operational Excellence: Experience in scaling TAM functions, defining best practices, and implementing processes that enhance customer outcomes.
- Strategic Thinking: Ability to balance short-term tactical needs with long-term strategic initiatives that drive customer retention and value.
- Strong Communication Skills: Ability to articulate complex technical concepts to both technical and business stakeholders effectively.
Preferred Qualifications
- Experience working in a fast-growing SaaS, PaaS, or database company.
- Familiarity with Redis or other NoSQL/SQL databases.
- Background in DevOps, cloud computing, or software development lifecycle methodologies.
Why Join Redis?
- Be a founding leader for the Technical Account Management team in India, shaping the strategy and impact of the function from the ground up.
- Work with some of the largest enterprise customers in the world, helping them optimize their use of Redis solutions.
- Join a company that is at the forefront of real-time data processing and next-generation database technology.
- Competitive compensation, equity opportunities, and career growth in a high-growth global company.
If you are passionate about leading technical teams, driving customer success, and shaping the future of Redis in India, we want to hear from you!
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As a global company, we value a culture of curiosity, diversity of thought, and innovation from our employees, customers, and partners. Redis is committed to a diverse and inclusive work environment where all employees’ differences are celebrated and supported, and everyone feels safe to bring their authentic selves to work. Redis is dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by federal, state, or local law. We strive to create a workplace where every voice is heard, and every idea is respected.
Redis is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you think you may require accommodations for any part of the recruitment process, please send a request to recruiting@redis.com. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.
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