Freshworks Logo

Freshworks

Lead - Account Management - Enterprise - NA

Job Posted 5 Days Ago Reposted 5 Days Ago
Be an Early Applicant
Hybrid
Chennai, Tamil Nadu
Senior level
Hybrid
Chennai, Tamil Nadu
Senior level
The Lead Account Management role focuses on developing and maintaining relationships with key accounts, identifying new business opportunities, mentoring a team of Account Managers, and collaborating with cross-functional teams to meet customer needs while staying informed on industry trends.
The summary above was generated by AI

Job Description

The ideal candidate has Saas sales experience with a terrific reputation for over achieving quota by growing revenues in existing customers. They should be prepared to develop and execute against an account plan and consistently deliver on revenue targets and have a strong can-do attitude in an agile environment.
The ideal candidate will possess both sales and technical expertise along with engagement skills from a CXO level to technical and operations staff. Experience in proactively growing customer relationships while being curious to understand the client's business. Consult and translate customer business and technology needs into technology solutions. Understanding of Customer Experience/Employee Experience in a world of digital business transformation. An exceptionally strong analytical thinker who thrives in fast-paced dynamic environment with good communication and presentation skills. Possesses Leadership and team management skills.

Key Responsibilities:

  • Develop and maintain relationships with key accounts, ensuring customer satisfaction and retention (Mid Market & Enterprise)

  • Identify new business opportunities within the portfolio of accounts and generate sales leads to achieve revenue targets

  • Build and manage a sales pipeline, including forecasting and reporting on sales metrics

  • Maximize customer lifetime value by identifying and pursuing cross-selling and up-selling opportunities

  • Capable of mentoring a team of Account Managers, providing guidance and support to help them achieve their targets

  • Work closely with cross-functional teams, including product, marketing, and customer success, to ensure customer needs are met and exceeded

  • Collaborate with customers to understand their business needs and provide solutions that meet their requirements

  • Stay up-to-date with industry trends, market developments, and competitor activities, and provide insights to the team

  • 6-10 years of work experience (Atleast 4 years in saas sales)

  • Open to work from the Chennai office in the Night Shift

Qualifications

  • Proven track record of establishing themselves as a strategic trusted advisor to clients

  • Must be able to take complex client and vendor concepts and articulate them to an audience

  • of varying perception levels.

  • Very Strong written and verbal presentation/communication skills (ESSENTIAL)

  • Self-starter who can own ongoing customer success of both large and small clients.

  • Ability to report and share client’s status on a timely/pre-defined interval.

  • Minimum Graduation is mandatory

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Freshworks Hyderabad, Telangana, IND Office

Skootr Furnished Space, 3rd floor, Rajapushpa Summit, Nanakramguda Road, Hyderabad, India, 500032

Similar Jobs

Senior level
Artificial Intelligence • Healthtech • Machine Learning • Natural Language Processing • Biotech • Pharmaceutical
The Regional Healthcare Manager is responsible for achieving budget goals by managing the GSAM team, maximizing business opportunities in Govt/Reimbursement accounts, and developing relationships with key stakeholders. Responsibilities include creating strategic plans for institutional sales, analyzing sales trends, coordinating with cross-functional teams, and ensuring compliance with company policies.
4 Days Ago
Remote
Hybrid
TN, IND
Junior
Junior
Cloud • Computer Vision • Information Technology • Sales • Security • Cybersecurity
As an Account Manager, you will drive customer success and satisfaction through ensuring high adoption of CrowdStrike's endpoint technology, achieve new sales growth in your customer base, build relationships, promote upgrades, and provide exceptional customer service, while collaborating with Sales and Product teams.
Top Skills: AICybersecurityEndpoint TechnologySaaS
4 Days Ago
Remote
Hybrid
TN, IND
Senior level
Senior level
Cloud • Computer Vision • Information Technology • Sales • Security • Cybersecurity
As a Corporate Account Executive, you will drive new business opportunities primarily in Tamil Nadu, focusing on customer engagement from prospecting to closure. You will utilize account strategies in collaboration with Sales Engineers and maintain relationships with channels and distribution teams. Responsibilities also include providing top-tier customer service and staying updated on CrowdStrike products and competitive landscape.

What you need to know about the Hyderabad Tech Scene

Because of its proximity to leading research institutions and a government committed to the city's growth, Hyderabad's tech scene is booming. With plans to establish India's first "AI city," the city is on track to become one of the world's most anticipated tech hubs, with companies like TransUnion, Schrödinger and Freshworks, among others, already calling the city home.
By clicking Apply you agree to share your profile information with the hiring company.

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account