CV Tech Support

About Us:
HighRadius, a renowned provider of cloud-based Autonomous Software for the Office
of the CFO, has transformed critical financial processes for over 800+ leading
companies worldwide.Trusted by prestigious organizations like 3M, Unilever,
Anheuser-Busch InBev, Sanofi, Kellogg Company, Danone, Hershey's, and many others,
HighRadius optimizes order-to-cash, treasury, and record-to-report processes, earning us
back-to-back recognition in Gartner's Magic Quadrant and a prestigious spot in Forbes
Cloud 100 List for three consecutive years.

With a remarkable valuation of $3.1B and an impressive annual recurring revenue
exceeding $100M, we experience a robust year-over-year growth of 24%. With a global
presence spanning 8+ locations, we're in the pre-IPO stage, poised for rapid growth. We
invite passionate and diverse individuals to join us on this exciting path to becoming a
publicly traded company and shape our promising future.

Job Summary:
Product Support Consultant will be responsible for providing support to our high-end,
robust and scalable SaaS products. He/She plays a significant role as an extension of
our internal teams, the ultimate HighRadian ambassador who delivers continuous
support from the advent of the conflict to the time it gets resolved. S/he should be keen
to learn about our complex software products and have a people-first mentality. If you
are ready to leverage your grit, creativity and bit of wit and humor to experience an
awesome company culture - then you should be a HighRadian!

Key Responsibilities:
● Responsible for providing product support to users of the Highradius applications.
● Own customer reported issues and drive them to resolution meeting the SLAs.
● Provide a delightful customer experience by partnering with internal and external stakeholders.
● Supports and contributes to the growth of best practices for delivery of HighRadius Support services.
● Understand HighRadius application troubleshooting practices to ensure successful resolution of the issues.
● Have the will to learn and understand our products and their features to support and educate clients.
● Follow the Quality and Process compliance to do the right thing for customers and the organization.
● Dynamically prioritize tickets and multi-task when needed.
● To be a team player who can work in rotational shifts.
● To empathize with client situations and provide quick resolutions or workarounds.
● Have a collaborative approach to clearly communicate issues and resolutions with the internal teams and customers.

Skill & Experience Needed:
● 2 to 5 years of experience in Application Support preferably a SaaS application
● Familiarity with tools & practices of the trade such as case management, knowledge base, defect & escalation management.
● A technology-centric background
● Strong logical, analytical and problem solving skills
● Excellent communication skills
● Can work in a fast paced, ever changing, start-up environment
● Proficiency in running SQL queries is a plus
● Scripting knowledge is a plus

What You’ll Get:
● Competitive salary.
● Fun-filled work culture (https://www.highradius.com/culture/)
● Equal employment opportunities.
● Opportunity to build with a pre-IPO Global SaaS Centaur