When you join Accurate Background, you’re an integral part of making every hire the start of a success story. Your contributions will help us fulfill our mission of advancing the background screening experience through visibility and insights, empowering our clients to make smarter, unbiased decisions.
As an Integration Support Professional at Accurate, you will drive Accurate’s future growth engine by assisting Accurate’s Onboarding Team and clients through the onboarding/integration process and turning them into happy users. Additionally, you will collaborate with multiple internal departments to ensure clients and Accurate are positioned for short- and long-term success.
A full degree of creativity and latitude are expected in this role to facilitate delivery of results to our business. Being consultative and solutions-oriented are critical for this position.
A full degree of creativity and latitude are expected in this role to facilitate delivery of results to our business. Being consultative and solutions-oriented are critical for this position.
This Role Is for You If:
· You have an in-depth understanding of integrated solutions using different methods of communication (i.e., API’s, periodic files, etc.).
· You have worked with cross-functional teams to problem solve and provide ideal solutions to achieve client objectives.
· You thrive on the urgency and importance of working with our clients and are capable of independently triaging reported issues/bugs related to their integrated solution and leading the effort to resolve.
· You want to actively increase a client’s overall satisfaction with their integrated solution and help Accurate understand the benefits of client requested changes/improvements.
· You have the passion and drive to change the job applicant/candidate and recruiter experience for the better.
· You are capable of engaging in business-level and technical conversations with internal and external clients.
Responsibilities
- In this role, you will triage client reported issues in relation to their ATS (Applicant Tracking System) or API integrations. Additionally, you will assist clients and the Accurate Onboarding Team in integration configuration and testing, as well as answer open client questions in relation to integrations, provide clarification on solutions, etc.
- Act as an initial point of contact for all client reported integration issues or concerns through ticketing system.
- Triage/troubleshoot reported issues and either offer potential solutions OR escalate accordingly.
- Maintain communication with stakeholders regarding resolution of reported issues.
- Understand client integration requirements and system capabilities and be able to translate accordingly.
- Work closely with client and ATS representatives to identify account setup and integration requirements.
- Work closely with Onboarding to properly configure clients for specific integrations, taking into account any client specific initiatives/requirements.
- Provide support for integration testing
Qualifications:
- A familiarity with integrated API solutions and ability to explain technical solutions to clients.
- Ability to understand complex requirements and unique solutions.
- Strong critical thinking and communication skills combined with a commitment and proven ability to succeed within a fast-paced organization.
- Strong overall interpersonal skills and a history exceeding client expectations.
- Time-management skills and the ability to establish reasonable and attainable deadlines for resolution.
- Self-Starter, ability to work independently and get things done.
- Basic knowledge of XML and JSON required.
- Basic knowledge of SQL and databases required.
- Experience with Microsoft Office Suite required.
- Experience with related tools such as Postman, SOAP UI, etc., a plus.
- Background Screening experience a plus.
The Accurate Way:
We offer a fun, fast-paced environment, with lots of room for growth. We have an unwavering commitment to diversity, ensuring everyone has a complete sense of belonging here. To do this, we follow four guiding principles – Take Ownership, Be Open, Stay Curious, Work as One – core values that dictate what we stand for, and how we behave.
Take ownership.
Be accountable for your actions, your team, and the company. Accept responsibility willingly, especially when it’s what’s best for our customers. Give others every reason to trust you, believe in you, and count on you. Rise to every occasion with your personal best.
Be open.
Be open to new ideas. Be inclusive of people and ways of doing things. Make yourself accessible and approachable, and communicate with genuineness, transparency, honesty, and respect. Embrace differences.
Stay curious.
Stay curious even as you move forward. Tirelessly ask questions and challenge the status quo in your pursuit of new ideas, ways to solve problems, and to continually grow and improve.
Work as one.
Work together to create the best customer and workplace experience. Put our customers and employees first—before individual or departmental agendas. Make sure they get the help they need to succeed.
About Accurate Background:
Accurate Background’s vision is to make every hire the start of a success story. As a trusted provider of employment background screening and workforce monitoring services, Accurate Background gives companies of all sizes the confidence to make smarter, unbiased hiring decisions at the speed of demand. Experience a new standard of support with a dedicated team, comprehensive technology and insight, and the most extensive coverage and search options to advance your business while keeping your brand and people safe.
Accurate is aware of schemes involving fraudulent job postings/offers and/or individuals or entities claiming to be employees of Accurate. Those involved are offering fabricated employment opportunities to applicants, often asking for sensitive personal and financial information. If you believe you have been contacted by anyone misrepresenting themselves as an employee of Accurate, please contact [email protected].
- Please be advised that all legitimate correspondence from an Accurate employee will come from "@accurate.com" email accounts.
- Accurate will not interview candidates via text or email. Our interviews are conducted by recruiters and leaders via the phone, Zoom/Teams or in an in-person format.
- Accurate will never ask candidates to make any type of personal financial investment related to gaining employment with the Company.
