BI Support Developer

Who We Are - MassMutual India
Since 1851, MassMutual's commitment has always been to help people protect their families, support their communities, and help one another. Therefore, we want to inspire people to Live Mutual. We at MassMutual value diversity and inclusion. We're people helping people
A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong, stable, and ethical business. We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.
You'll be able to:
Business as Usual

• Monitor production support processes and report metrics related to scheduled jobs, data reconciliations, and production data flows
• Triage and resolve issues raised by end users independently and collaboratively with Enterprise Technology and Data Management teams
• Perform adhoc data analyses and provide technical support as necessary

Continuous Improvement

• Aim to learn the business context of dashboards to better understand customers' needs and troubleshoot issues
• Continuously enhance and troubleshoot the performance, capabilities, and functionality of BI solutions (e.g., MicroStrategy, Tableau, etc.)
• Identify ways to improve our support processes and existing products
• Adapt to evolving best practices and implement dashboard design standards
• Stay up-to-date on latest technology trends within the BI industry and MassMutual
• Summarize software update changes and proactively identify potential impacts to current products

Teaming

• Be a thought partner to other Financial Visual Analytics team members for the design, management, and documentation of solutions for new reports and dashboards
• Contribute to the team's inclusive team environment that emphasizes open communication, knowledge sharing, and timely solution delivery
• Contribute to a team of technically minded individuals working to establish business analytics best practices that drive improved efficiency and decision making across the organization

Why Join Us?
We've been around since 1851. During our history, we've learned a few things about making sure our customers our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products, and services. To accomplish this, we celebrate an inclusive, vibrant, and diverse culture that encourages growth, openness, and opportunities for everyone. A career with MassMutual, Great Place to Work® certified and India's Best Workplaces in BFSI 2023 - Top 50 organization means you will be part of a strong, stable, and ethical business with industry leading pay and benefits. And your voice will always be heard.
Does this sound like a great fit? Apply today!