Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Electronic Medical Records (EMR)
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day will involve troubleshooting and resolving technical issues, collaborating with cross-functional teams, and ensuring the smooth functioning of the applications.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Ensure the smooth functioning of critical business systems.
- Troubleshoot and resolve technical issues.
- Collaborate with cross-functional teams to address system issues.
- Contribute to key decisions and provide insights on system improvements.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Electronic Medical Records (EMR).
- Strong understanding of software engineering principles and practices.
- Experience in troubleshooting and resolving technical issues.
- Knowledge of database management systems and SQL.
- HUGS Infant Security, Intellisite, Intelli-Site, Access Control, Badging Software, Badge Printing Software, CCURE, Angel Eyes Camera, Swisslog, WhoTube, Pneumatic Tubing System ID Badging
Additional Information:
- The candidate should have a minimum of 5 years of experience in Electronic Medical Records (EMR).
- Well versed into IIS, system configurations, Apache and Middleware
- Optimize system performance through regular updates and patches.
- Plan and execute system upgrades and migrations.
- Implement and maintain security policies and procedures.
- Conduct regular security audits and vulnerability assessments.
- Communicate with vendors for support.
- Well versed into application installation / software patch upgrades, maintain servers
- Manage user accounts and permissions.
- Provide technical support and guidance to other applications team.
- Develop and maintain documentation for system configurations, processes, and procedures.
- Explore Automation ideas and develop Usecases
- Ready to support during US Business Hours
- This position is based at our Hyderabad office.
- A 15 years full time education is required.
15 years full time education
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