Similar Jobs at MassMutual India
Who We Are – MassMutual India
Since 1851, MassMutual’s commitment has always been to help people protect their families, support their communities, and help one another. Therefore, we want to inspire people to Live Mutual. We at MassMutual value diversity and inclusion. We’re people helping people
A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong, stable, and ethical business. We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.
Together, we’re stronger.
Job Description
We’re growing and our clients deserve the best. As an Investment Service Specialist process required paperwork and provide customer service for new and existing business. This may include new business applications, maintenance items, transfer paperwork and various other supplemental accounting paperwork. In this role, as well as all roles within MassMutual, you will demonstrate accountability, agility, a dedication to be inclusive, a strong business acumen, and will show courage, even in the most difficult situations. We also highly value strong communication skills, a passion for learning, leadership traits, resilience, and self-awareness.
Daily and monthly responsibilities -
What your days and weeks will include. • Begin to process required paperwork and provide basic customer service for new and existing business. This may include new business applications, maintenance items, transfer paperwork and other various supplemental accounting paperwork. Review broker dealer new business submissions for accuracy and completeness. • Identify cases that are not in good order (NIGO) in order to alert our Field force for resolution. • Process client data into back-office systems with a high level of accuracy. • Research and resolve operational issues as needed. • Identify and resolve problems using Root Cause Problem Solving tools. • Work effectively to meet/exceed productivity and quality standards.
Required skills and qualifications -
The qualifications that are needed for this role:
- 0-1 years of experience in Operations – US Insurance (Fresher's graduated in 2025 can apply)
- Good Communication skill with neutral accent
- Good Knowledge about MS office tools
- Bachelor’s degree (Non – Technical)
- Rich experience in US Insurance platform Usage
- Critical thinking, Quick Learner, Flexible
- Open to Night Shifts
Work timings: • This role requires flexibility to work in shifts (regular, afternoon shift, and night shift in India) as per business requirements on a rotational basis. Team members may require working in India night shifts
Why Join Us?
We’ve been around since 1851. During our history, we’ve learned a few things about making sure our customers our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products, and services. To accomplish this, we celebrate an inclusive, vibrant, and diverse culture that encourages growth, openness, and opportunities for everyone. A career with MassMutual, Great Place to Work® certified and India's Best Workplaces in BFSI 2023 - Top 50 organization means you will be part of a strong, stable, and ethical business with industry leading pay and benefits. And your voice will always be heard.
Does this sound like a great fit? Apply today!
MassMutual India Hyderabad, Telangana, IND Office
7th Floor, Block I, BSR IT SEZ, Financial District, Nanakramguda Village, Serilingampally Mandal, Hyderabad, Telangana, India, 500008
