Workload Automation Admin (IBM / HCL - TWS)

Who We Are – MassMutual India
Since 1851, MassMutual’s commitment has always been to help people protect their families, support their communities, and help one another. Therefore, we want to inspire people to Live Mutual. We at MassMutual value diversity and inclusion. We’re people helping people
A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals.  Our employees are the foundation of what makes MassMutual a strong, stable, and ethical business.  We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.
Together, we’re stronger.

Job Description

Lead – Workload Automation/TWS Maestro

Location: Hyderabad

Experience: 8–10 years in TWS/Maestro administration

Role Summary

The Lead – Workload Automation will oversee and evolve global TWS Maestro Admin operations, ensuring high availability, automation, and alignment with business objectives. This role requires deep expertise in TWS Admin frameworks, leadership in multi-vendor environments, and a strong focus on operational excellence and continuous improvement.

Key Responsibilities

Strategic Leadership

Lead and evolve the TWS/Maestro admin operations function across global teams.

Represent scheduling in leadership forums and strategic planning sessions.

Technical Expertise

Architect and optimize job scheduling frameworks using TWS/Maestro.

Drive system upgrades, cloud migration, and process automation initiatives.

Automate common operational, administration, and monitoring tasks for TWS infrastructure.

Operational Excellence

Drive incident and problem management with root cause resolution.

Develop and maintain service catalogs, automation standards, and operational playbooks.

Ensure SLA adherence and service integrity across teams.

Collaboration & Stakeholder Management

Partner with engineering and business stakeholders to align scheduling strategies with business goals.

Collaborate with Portfolio Lead and senior leadership on team development.

Team Leadership

Lead and mentor a team, fostering a culture of continuous improvement.

Promote knowledge sharing and first-time fix culture across support tiers.

Qualifications & Skills

Education: Professional degree in IT or equivalent experience.

Technical Skills:

Expertise in TWS/HWA (versions 9.x & 10.x, DWC) administration and scheduling.

Advanced scripting (PowerShell, Python, UNIX shell; Perl preferred).

Experience with cloud-native scheduling and hybrid environments (AWS/Azure).

Leadership Skills:

Proven leadership in matrixed, multi-vendor environments.

Strong communication, stakeholder management, and escalation handling skills.

Preferred Experience

Cloud technologies and Maestro product usage in cloud environments.

Designing dashboards and reports for application metrics.

Applying patches for vulnerabilities and maintaining compliance.

Additional Requirements

Ability to work in shifts and participate in incident calls for prompt resolution.

Strong documentation skills for best practices and operational procedures.

Why Join Us?
We’ve been around since 1851. During our history, we’ve learned a few things about making sure our customers our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products, and services. To accomplish this, we celebrate an inclusive, vibrant, and diverse culture that encourages growth, openness, and opportunities for everyone. A career with MassMutual, Great Place to Work® certified and India's Best Workplaces in BFSI 2023 - Top 50 organization means you will be part of a strong, stable, and ethical business with industry leading pay and benefits. And your voice will always be heard.
Does this sound like a great fit? Apply today!