Articles about MetLife

Conduct regular one-on-one coaching sessions, monitor call quality, develop training programs, and track performance improvement in a customer success role.

Specialist in Technology Services with 4-6 years of experience in testing Insurance applications, writing test scenarios/test cases, supporting UAT, and defect management. Proficient in Microsoft Excel, Agile Methodology, and insurance domain knowledge. Strong communication and analytical skills with the ability to work with large datasets.

The Unit Manager - Technology Services will be responsible for ensuring the availability and performance of applications meet business requirements, collaborating with stakeholders, leading projects, and managing resources for successful implementation. They will also develop and maintain relationships with business users, perform user acceptance testing, and monitor project progress and milestones. The role involves strategic planning, risk management, and change management, with a focus on project tracking and communication with stakeholders.