MetLife logo, now hiring for IT positions
MetLife Logo

MetLife

Specialist

Sorry, this job was removed Sorry, this job was removed at 06:06 p.m. (IST) on Thursday, Sep 26, 2024
Be an Early Applicant
Remote
Remote

Description and Requirements
Job Responsibiliti es
• Conduct regular one-on-one coaching sessions to provide feedback and guidance
• Monitor and evaluate calls to identify areas for improvement and reinforce positive behaviors
• Develop and implement metrics to assess the impact of voice coaching on call quality and customer satisfaction
• Track progress and provide reports on individual and team performance improvement
• Create customized coaching plans for individuals based on performance assessment
• Design and deliver training programs focused on voice modulation, diction and effective communication strategies
• Work closely with operations team to understand specific needs and tailor coaching accordingly
• Gauge effectiveness through planned review meetings with operations team
• Partner with quality assurance and operations to align coaching efforts with overall organizational goals
Experience : 4 - 5 Years
Technical Skills
• Must have experience in Voice Coaching & training
• Ability to analyze call data and identify patterns for improvement
• Good PC skills & proficiency in working with Excel, Word & PowerPoint
• Ability to multi-task and prioritize in a fast paced environment
• Numerically inclined with an analytical mind, strong people management skills
• Understanding of Insurance industry - BPO operations is preferred
• Strong organizational skills & ability to work as part of a team to achieve goals
#BI-Hybrid

Similar Jobs at MetLife

Yesterday
Remote
India
Entry level
Entry level
Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
The Associate will create and maintain structure setups, implement specifications in applications, and provide query support and timely status updates to customers. This role involves interactions with internal managers and quality compliance analysts, as well as external customer inquiries.
2 Days Ago
Remote
India
Mid level
Mid level
Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
The Team Leader Operations is responsible for administering ADA claims, making eligibility decisions, performing leave administration tasks, and ensuring compliance by interactively reviewing cases and updating systems. The role includes managing data from various stakeholders and maintaining accurate documentation of leave statuses.
2 Days Ago
Remote
India
Senior level
Senior level
Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
The Senior Actuarial Manager will lead actuarial services at MetLife, overseeing insurance and asset management strategies. Key responsibilities include analyzing financial data, developing pricing models, and ensuring compliance with regulatory standards. The role requires strong leadership skills to guide the actuarial team and foster collaboration within the organization.

What you need to know about the Hyderabad Tech Scene

Because of its proximity to leading research institutions and a government committed to the city's growth, Hyderabad's tech scene is booming. With plans to establish India's first "AI city," the city is on track to become one of the world's most anticipated tech hubs, with companies like TransUnion, Schrödinger and Freshworks, among others, already calling the city home.
By clicking Apply you agree to share your profile information with the hiring company.

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account