As a Certification Program Specialist at ServiceNow, you will manage certification exams and academic partnerships, ensuring communication and support for students pursuing certification. The role involves motivating students through events and maintaining metrics to assess program health. You will collaborate with cross-functional teams to enhance the certification process.

The Senior Technical Program Manager will lead the Global Technical Support Team, ensuring they are ready for all new and existing releases. Responsibilities include risk analysis, identifying training and tooling needs, and driving initiatives for customer satisfaction and continuous improvement. The role involves collaboration with engineering and support teams to enhance product operability and training effectiveness.