The Technical Support Engineer will assist customers in troubleshooting issues related to the ServiceNow platform. Responsibilities include resolving technical support cases, providing exceptional customer service, and leveraging diagnostic tools for problem-solving. Strong communication and collaborative skills are essential, as well as technical expertise in server administration and scripting.

As an ITAM Specialist, you'll research and normalize enterprise and operational technology asset data, enhance ITAM content services, analyze IoT device data, and support implementation of EAM solutions. Responsibilities also include mentoring a team, providing training, and ensuring data quality and consistency from various sources.