Your Journey at Crowe Starts Here:
At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you’re trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups. That’s why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry.
Job Description:
The Workday Operations & Integration Support Analyst is responsible for day-to-day operational stability of the Workday platform across all modules (HCM, Finance, Security, Reporting, and other enabled Workday areas).
This role focuses on two primary outcomes:
1. Workday Ops / Deployments: Execute tenant-to-tenant deployments using configuration packages and established deployment runbooks, ensuring changes move safely and predictably across environments.
2. Integration Support: Perform daily monitoring, triage, and troubleshooting of Workday and other integration logs and tickets, coordinating break/fix through to resolution and supporting release-related integration testing as needed.
Key responsibilities:
Workday operations (tenant deployments & change execution)
Execute deployments using Workday configuration packages and other approved migration mechanisms, strictly following documented deployment runbooks/checklists (pre-checks, execution steps, validations, post-deploy verification).
Support tenant-to-tenant migration activities through Customer Central / migration tooling, including preparing deployment windows, ensuring prerequisites are met, and capturing evidence/artifacts needed for change governance.
Coordinate with stakeholders on deployment scheduling, blackout windows, cutover communications, and post-deploy smoke testing.
Maintain and continuously improve operational documentation: runbooks, back-out steps, validation scripts, and knowledge articles.
Participate in Workday release cycles (feature releases and service updates) by supporting regression planning/execution and deployment of approved release-related changes.
Integration monitoring, triage & break/fix support
Perform daily monitoring of Workday integrations; identify failures, analyze logs, and initiate triage for incidents and service requests.
Troubleshoot common integration patterns and issues (scheduling failures, file transmission errors, transformation/mapping defects, authentication/certificates, downstream endpoint issues).
Manage tickets through ServiceNow (assignment, prioritization, user/business updates, documentation of root cause and resolution).
Partner with integration developers and external vendors to resolve complex issues and perform post-fix validation.
Support integration-related release testing and coordinate deployment of integration changes in line with the release/deployment calendar.
Collaborate through established escalation paths with other support personnel and/or technology owners to see problems through to resolution.
Operational governance & continuous improvement
Contribute to operational metrics (e.g., incident trends, recurring failures, deployment success rate), and propose automation/controls to reduce repeat issues.
Ensure requested actions align to security, change-control and platform standards/SOPs (least privilege, auditable changes, repeatable processes).
Qualifications:
Bachelor’s degree (or equivalent practical experience).
3+ years in a Workday support environment (Workday ops, production support, AMS, or release/deployment execution).
Demonstrated experience with tenant-to-tenant configuration movement and structured deployment execution (runbooks, checklists, validations); familiarity with Customer Central/migration tooling is required.
Hands-on experience monitoring and supporting Workday integrations (log review, incident triage, break/fix coordination) and working tickets through closure.
Working knowledge of Workday integration concepts/tools and the idea that integration management includes monitoring/operations, not just build work.
Strong written communication and documentation skills (runbooks, knowledge articles, incident summaries).
Preferred qualifications
Prior experience supporting integrations that use a mix of Workday-delivered and custom approaches (e.g., connectors/EIB/Studio patterns) and coordinating with middleware or file transfer mechanisms.
Experience supporting Workday release readiness/testing activities in a production environment.
ITIL-aligned incident/change practices and experience working in a multi-time-zone, operationally critical environment.
We expect the candidate to uphold Crowe’s values of Care, Trust, Courage, and Stewardship. These values define who we are. We expect all of our people to act ethically and with integrity at all times.
Our Benefits:
At Crowe, we know that great people are what makes a great firm. We value our people and offer employees a comprehensive benefits package. Learn more about what working at Crowe can mean for you!
How You Can Grow:
We will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations. Learn more about where talent can prosper!
More about Crowe:
Crowe Capability Center – India, operated under the legal entity C3 India Delivery Centre LLP (formerly known as Crowe Horwath IT Services LLP) is a wholly owned subsidiary of Crowe LLP (U.S.A.), a public accounting, consulting and technology firm with offices around the world. Crowe LLP is an independent member firm of Crowe Global, one of the largest global accounting networks in the world. The network consists of more than 200 independent accounting and advisory firms in more than 130 countries around the world.
Crowe does not accept unsolicited candidates, referrals or resumes from any staffing agency, recruiting service, sourcing entity or any other third-party paid service at any time. Any referrals, resumes or candidates submitted to Crowe, or any employee or owner of Crowe without a pre-existing agreement signed by both parties covering the submission will be considered the property of Crowe, and free of charge.
We are committed to a merit-based hiring process, evaluating all candidates consistently using objective, job-related criteria such as relevant experience, demonstrated skills, measurable impact, and alignment with the role’s responsibilities, and making employment decisions in a fair and inclusive manner free from discrimination.
