Job Responsibilities:
As a Software Engineer, you will manage client relationships during our “post-launch” optimization phase of our client websites. Your day-to-day could consist of website content updates, creation of new pages for existing websites in our portfolio, among many other updates. You'll be working alongside project managers, designers, developers, copywriters, and digital marketers. You will work as part of a team and lead strategic initiatives to drive performance and revenue for hotel clients through the direct booking channel. Your role will involve close collaboration with other members of the global Cendyn team to share ideas, problems, and solutions.
The right candidate for this role is 50% website support and/or account management and 50% front-end web developer, who is constantly learning and takes the initiative to research and learn best practices related to website development, usability, optimization, accessibility, and overall best practices.
Job Responsibilities:
- Directly responsiblefor responding to tickets in our ticketing system ina timelyand professional manner, per our service level agreements.
- Working in our existingGithub/Bitbucket repositories to add new pages, make content updates, and publish updates to production environments.
- Working within our custom CMS (training will be provided) to make client requested updates.
- Working with WordPress to contribute to new website projects and to make client requested updates.
- Support strategic initiatives to drive performance and revenue for hotel clients through the direct booking channel.
Required Competencies:
- Working knowledge of HTML, CSS, JavaScript, and PHP.
- Experience working within WordPress environments to perform client-requested content updates, create new pages, and maintain existing website functionality using themes, plugins, and page builders.
- Proven ability to manage multiple clients in a fast-paced, high-performance environment.
- Successfully manage client workflow and achieve on time delivery of projects and reports.
- Excellent communication and presentation skills.
- Able to effectively identify issues and opportunities and communicate and prioritize how to address them.
- Ability to be self-managed and self-motivated on a day-to-day basis with little oversight and guidance.
- Strong problem - solving abilities and ability to be resourceful and self-educate to grow personal expertise.
Experience & Education
- 2+ years relevant experience working directly with clients and supporting websites.
- Experience working remotely with a virtual, distributed team.
- Degree or Certification in Web Development, Information Systems, Communications, or other related programs preferred.
- Freelancing or consulting background is a plus.
- Preferred experience using website content management systems including WordPress.
- Experience in the travel/hotel vertical is preferred, but not required.
Work Timings:
Monday through Friday from 12 PM to 9 PM IST to provide healthy overlap between India team and US team and supporting both to ensure adequate collaboration. This role will be working in Hybrid Mode and will require at least 2 days’ work from office at Hyderabad. Occasional evening and weekend work may be expected in case of job-related emergencies or client needs.
EEO Statement:
Cendyn provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Cendyn complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Cendyn expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Cendyn’ s employees to perform their job duties may result in discipline up to and including discharge.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
