Operate and support an enterprise AI search platform on GCP: manage connectors, troubleshoot APIs/authentication/GCP issues, handle onboarding/access/credential rotation, support AI agent governance, perform incident management and RCA per ITIL, validate APIs with Postman/curl/OAuth, monitor logs in Microsoft Sentinel, and produce operational dashboards and MBR reports.
Job Title: Systems Engineer
Experience: 6–10 Years
Location: Remote
Notice Period: Immediate to 15 Days
We are seeking a Systems Engineer with strong experience in GCP and enterprise application support to manage AI search platform operations, troubleshoot integrations, and ensure platform reliability.
Key Responsibilities- Administer and support enterprise AI search platform operations.
- Monitor data connectors and resolve connectivity issues.
- Troubleshoot application, API, authentication, and GCP-related issues.
- Handle user onboarding, access management, permissions, and credential rotation.
- Support AI agent onboarding and governance.
- Perform incident management, RCA, and issue resolution following ITIL practices.
- Validate APIs using Postman, curl, and OAuth.
- Monitor logs in Microsoft Sentinel.
- Prepare operational dashboards and Monthly Business Review (MBR) reports.
- 6–10 years of Systems/Application Support experience.
- Strong hands-on experience with Google Cloud Platform (GCP).
- Experience with ITIL, incident management, and service delivery.
- Knowledge of REST APIs, Postman, curl, OAuth, and API troubleshooting.
- Experience with Microsoft Sentinel.
- Strong analytical and communication skills.
Mandatory Skills: GCP, Support Delivery Management.
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