Unit Managger

Description and Requirements
The team is a technology monitoring center and set of processes built to mitigate physical threats to MetLife. These threats can be in the form of external environmental threats relative to our over 900 sites globally, as well as our 45,000 associates who work within our owned and leased spaces. It runs in partnership with Corporate Real Estate and Global Resiliency to ensure MetLife goals are aligned with the business direction with focus on :
1. Site Security Device Management
2. Site Security Badging and Compliance Operations
3. Site Security Alarm Monitoring
4. Site and Associate Incident Management
5. External Threat Assessment and Travel Security
Job Responsibilities
Job Resp onsibilities:

• Have ability to scale up to support deployment of Lenel globally as needed
• Automated monitoring of all devices and network connectivity in Lenel
• Automatically identify outages and open tickets with appropriate group to repair
• Metrics automatically reported against SLAs
• Strong financial budget management and communication with CRE, Data Center Ops and Vendors
• Integration with other SOCs globally in processes, standards and information sharing

• Create badges and oversee the assignment of access. This is done in coordination with requests via ServiceNow for both new/replacement badges and the SPAR (Secure Physical Access Request) system. A subset of the SPAR requests are SOX regulated and audited.
• Full automation of secure area access level assignments based on role, manager and area owner approval, least privilege for guards
• Full accountability digitally of any temp badges use with MetLife manager responsible for access
• Identification of false alarms with tickets opened to resolve issues with faulty devices in a timely manner
• Automated reporting on time to resolve and opened tickets by severity
• Integration with other SOCs globally in processes, standards and information sharing
• Promptly identify and record incidents to regional leadership and partner groups when they occur.
• Leverage common incident management systems between teams to share relevant data when necessary.
• Internal MetLife video cameras up and recording motion for over 90% of our cameras, 24/7
• Ability to monitor all associate travel and manage a company response via notifications with check-ins during significant events
• Full monitoring of ELT with Executive Protection and regional security teams for arrival and departure
Education, Technical Skills & Other Critical Requirement
Education
• IT Graduate
• Basic IT Infrastructure & Incident Response Knowledge
• Knowledge of Databases, Networks, Hardware, Firewalls and Encryption
Experience
(In Years)
• Total of 12 years of Experience with atleast 7 years in Incident Response

• Hands on work experience in Cyber Security Tools like XSOAR or IBM Q-RADAR or Splunk or DLP, etc.
• Must process problem solving, planning, and analytical skills to drive continuous improvements

Technical Skills
§ Expertise in networking Security System i.e. Firewall, Dynamic Host Configuration Protocol (DHCP), Secure Sockets Layer (SSL), Content Delivery Network, DNS
§ Thorough knowledge of Service Now applications
§ Experience and knowledge of Incident management practices
§ Prior experience in managing Incident helpdesk / Incident management work is preferable
§ Intermediate MS Office skills
Other Critical Requirements Like Voice/ Non-Voice for Insurance Ops

• Preferably CISSP Certified

About MetLife
Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services.
At MetLife, it's #AllTogetherPossible . Join us!