Cyara is the world’s leading Automated CX Assurance Platform provider, enabling leading brands across the globe to build better customer experiences faster. Through automated testing and monitoring, Cyara accelerates the delivery of flawless customer journeys across digital and voice channels while reducing the risk of customer-facing defects. Every day the most recognizable brands, including Airbnb and NAB trust Cyara to deliver customer smiles at scale. Our promise is Customer Smiles - Delivered at Scale, and as a member of Cyara’s team, you’ll be given the opportunity to bring that mission to fruition alongside our amazing community of fun-loving forward thinkers. Interested to find out more about us? Check out: www.cyara.com
Want to know what it’s really like to join Cyara? Check out this link to meet some real Cyarans and read about their individual career journey with us: https://cyara.com/employee-profiles/
Cyara’s Values:
At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone—we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.
Cyara’s Diversity, Equity, Inclusive and Belonging:
At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.
Primary Purpose and Function
- Cyara’s UX Team is looking for a User Experience / User Interface Designer who is passionate about user experience (UX) and the process of realizing the best possible UX for the Cyara Automated Customer Experience (CX) Assurance Platform. You’ll join an Agile product development process and work with cross-functional teams to design, build, document and roll-out products that execute the company’s strategy to further expand its market, and remain trusted thought leaders for our clients.
Minimum Qualifications:
- Bachelor’s Degree in Design, Computer Science or related discipline or equivalent
- Min 5-8 years of industry experience
- Proficiency with design and prototyping tools (Figma, Adobe XD, or similar) and UX/UI processes and fundamentals
- Experience creating wireframes, mock-ups, and interactive prototypes.
- Working knowledge of CSS, HTML, and JavaScript.
- Familiar with web analytics tools (Google Analytics, Gainsight).
- Excellent communication, presentation, interpersonal and analytical skills including the ability to communicate complex, interactive design concepts clearly and persuasively across different audiences and varying levels of the organization
- Portfolio of design projects.
Nice to have (...or you are keen to learn):
- Experience with Storybook.
- Experience with B2B products.
- Experience contributing to and/or maintaining a front-end design system or style guide.
- Experience with agile development methodologies.
- Experience with accessibility design and guidelines.
- Experience with React and Angular
Role responsibilities:
- Play a role in all aspects of defining the user experience of the products. This includes identifying user needs through research and interviews, as well as creating, producing and testing wireframes, user stories, user journeys, mock-ups, and usability requirements.
- Validate and test your designs through user testing methods, then interpret and translate quantitative and qualitative insights into high quality user experiences.
- Identify, advocate for, and own design-driven projects and initiatives.
- Proven ability to present your designs to senior leadership, cross-functional teams, and external stakeholders, communicate the reasoning behind your work, and translate feedback into an updated design.
- Experience collaborating closely with non-designers and bringing design thinking and processes to a wider team or organization.
- Collaborate with product managers, developers, and architects to understand the business need and translate goals into effective designs.
- Able to code in HTML/CSS to make production changes as necessary.
- Remain current on UX/UI trends and programming techniques and suggest new tools and methods as necessary.
- Ability to work in an autonomous, remote-friendly environment where communication and collaboration are frequently asynchronous and in writing.
- Champions the value of great UX within Cyara - take a user-centered approach in order to make strategic and tactical UX decisions.
- Use, contribute to, and evolve Cyara design system and brand guidelines to ensure consistency across our web properties
Why you should join us:
At Cyara you’ll have the opportunity to work with a group of people who share common goals, are driven by a similar passion, and value the expertise of their peers. Cyara is committed to being an equal opportunity employer, focused on building and maintaining a diverse, inclusive and authentic workplace; and a work environment that is free from discrimination and harassment, based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. At Cyara we appreciate and welcome the fact that our culture is living and growing as we continue to evolve over time. With this opportunity comes the chance to enjoy a flexible work environment, competitive compensation and a work culture that's results-oriented, fast-paced and focused on continuous improvement, whilst maintaining a family first, team oriented, and ever positive atmosphere.
Cyara cares for its own - you’ll feel that on your first day - and you'll get the chance to work for a global, growing company, and an all-inclusive team of innovators.
Interested? Know someone who might be? Apply online now.
Cyara are a Global Circle Back Initiative Employer - we commit to respond to every applicant.
Agencies: Thanks but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CV's. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid
