Transactions Manager

Job Description
Our team members are dynamic. They seek opportunities to take initiative, adjust quickly to change, have a positive attitude, and take responsibility for results. They deliver a great customer experience, even when handling challenging situations by offering customers alternative solutions and enhanced products.
Job Summary:
As a Transactions Manager within our ATM Claims and Exceptions Services Team, you will be responsible for leading a team of 15-18 Transaction Specialists. You will have the opportunity to coach and develop staff, ensure all work meets legal and compliance requirements, and partner with leadership to implement process enhancements. You will also have the chance to resolve high priority escalations and deliver a great customer experience. This role provides an opportunity to make a real difference every day for our customers and your community.
Job Responsibilities:
The Transactions Manager within ACES will be responsible for leading a team of 15-18 Transaction Specialists.

• Coaching and developing staff to ensure all Business Objectives are met
• Ensuring all work is processed within assigned service levels and meets Legal/Compliance requirements
• Partnering with Leadership team to identify and implement process and procedural enhancements
• Creating and maintaining open communication with employees as well as Peers, Leadership team and other Lines of Business
• Resolving high priority escalations with "out of the box" thinking to balance Business Standards and Customer Focus
• Identify process gaps and recommend solution(s) to drive efficiency and effectiveness
• Complete performance reviews, development plans and annual reviews for team on a timely basis
• Ensure adherence to operating procedures, legal and compliance regulations and IT Policies to minimize risk
• Resolve complex issues and exception items
• Oversee department projects and introduce new procedures to the staff

Required qualifications, capabilities and skills:

• Minimum 1-year management experience required
• Must be willing to work in a fast-paced environment
• Demonstrated ability to lead or manage high performing front line representatives
• Advanced proficiency with computer functions with MS office suite strongly preferred
• Bachelor's Degree ( Commerce background Preferred )

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.