Trade Lifecycle Manager II, Custody Operations

Job Description
Elevate your career with JPMorgan Chase, a top financial firm, valuing innovation, creativity, and excellence.
As a Trade Lifecycle Manager II within the Client Instruction Capture and Settlements team, you will be primarily involved in Trades Processing. Your responsibilities will include operational management and control of the daily workflow, collaborating with Fails Management and Trades Support Teams. You will be part of an Operations team that develops and manages innovative, secure service solutions to meet global client needs. Leveraging the latest technology, you will work towards delivering industry-leading capabilities to our clients and customers, ensuring ease and convenience in doing business with the firm. Your role will also involve promoting growth by refining technology-promoten customer and client experiences that prioritize user needs, thereby providing an unparalleled experience.
Job responsibilities:

• Manage the workflow through the life cycle of Custody Trades
• Manage and monitor trade capture, fails management and settlement activities
• Address settlement discrepancies/issues and leverage escalation channels promptly
• Respond to queries relating to trade status and market practice
• Provide operational management and control of the daily workflow within the Custody Team
• Maximize team capacity through effective resource planning and ensure team structure is robust through effective training and succession planning
• Provide effective communications to the department, ensuring staff are aware of strategic and regulatory changes in the organization
• Review of content and presentation of Standard Operating Procedures, in line with new policies and ongoing risk management activities
• Contribute to the strategic development of Custody products

Required qualifications, capabilities and skills:

• At least 3 years management experience in an Operations role
• Strong people management skills and develop/guide staff in a team orientated environment
• Strong Risk and Control Awareness: Ability to effectively prioritize workloads and work to critical deadlines
• Excellent customer service skills and able to handle difficult situations internally and externally
• Operational subject matter expertise in Reconciliation, Settlements, Fails Management, Trade Support, Risk and Control, and Custody
• Strong ability to learn ongoing stream of new markets, products, and processes
• Strong risk and control awareness, including the ability to effectively prioritize workloads and work to critical deadlines
• Confident communicator in all mediums with both internal and external clients
• Strategic thinker, ability to review and implement process improvements
• Proficient in Microsoft Office products including Word, Excel, PowerPoint, and Outlook

Preferred qualifications, capabilities and skills:

• Bachelor's degree or equivalent, preferred
• Global Custody or Local Custody background
• Experience in driving projects and initiatives
• Familiarity with swift messages specifically MT54 series
• Good knowledge in MS Office Suite applications - MS Word, Excel and Power Point
• Capable of working under pressure and to cope with changing volumes, whilst maintaining accuracy and quality.
• Flexibility working on APAC and late APAC shift (as early as 6am to 11am start of shift)

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.