Technology Support Lead

Job Description
Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.
As a Technology Support Lead in AI/ML & Data platform team, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm's systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.
Job responsibilities

• Lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm
• Execute policies and procedures that ensure operational stability and availability
• Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools
• Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration
• Lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills

• Formal training or certification on Technology support concepts and 5+ years applied experience
• Experience in supporting applications distributed across multiple servers or hosted on cloud platforms, particularly Amazon Web Services (AWS), including managing, troubleshooting, and optimizing for high availability and performance.
• Proficiency in using Unix commands and writing shell scripts to automate tasks, manage system operations, and enhance productivity, including creating scripts for routine maintenance, monitoring, and deployment.
• Expertise in crafting complex SQL queries and a deep understanding of Oracle Database concepts such as indexing and execution plans, crucial for optimizing database performance and efficient data retrieval.
• Hands-on experience in developing automation utilities using shell scripting, Python, or other programming tools to streamline processes, reduce manual intervention, and improve operational efficiency.
• Familiarity with scheduling tools like Autosys and Control-M for automating job scheduling and workflow management, ensuring tasks are executed timely and orderly to minimize downtime and maximize resource utilization

Preferred qualifications, capabilities, and skills

• AWS Certified in Cloud Practitioner.
• Experience with monitoring and visualization tools such as Geneos, Grafana, Datadog, Splunk, Kibana, and AWS Cloudwatch.
• Familiarity with application performance monitoring tools like AppDynamics and Dynatrace.
• Familiar with ServiceNow tool and environment.
• Familiar in deploying, monitoring, and supporting cloud-based applications

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.