Technology Support Lead - Front Office Application Support

Job Description
Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.
As a Technology Support Lead in Commercial and Investment Bank-Securitized Product Technology Production Management team, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm's systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.
Job responsibilities

• Provide end-to-end application or infrastructure service delivery for the successful business operations of the firm.
• Execute policies and procedures that ensure operational stability and availability
• Monitor production environments for anomalies, address issues and drive evolution of utilization of standard observability tools
• Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration
• Lead incident, problem and change management in support of full stack technology systems, applications, or infrastructure
• Support critical and complex batch processing applications such as batches runs on Autosys and internal developed framework.
• Work with development teams on regular basis to ensure all issues and stability/resiliency enhancements are tracked.
• Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions.
• Work on global production management objectives and develop meaningful relationships to achieve common goals and automation projects to eliminate toil.
• Implement robust monitoring to proactively identify system issues and perform Start of Day checks.

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Bachelor's degree or equivalent experience in a software engineering discipline
• 8+ years of experience or equivalent expertise troubleshooting, resolving and maintaining information technology services
• Practical experience with public cloud and experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Proficient in observability and monitoring tools and techniques and experienced execution on processes in scope of the Information Technology Infrastructure Library (ITIL) framework
• Working knowledge in one or more general purpose programming languages (Python / Unix) and automation scripting, plus an interest in learning other coding languages and skills as needed
• Knowledge on Change management, incident management and Problem management
• Excellent Communication Skills

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.