Technical Writer

Cyient is a global engineering and technology solutions company. As a Design, Build, and Maintain partner for leading organizations worldwide, we take solution ownership across the value chain to help clients focus on their core, innovate, and stay ahead of the curve. We leverage digital technologies, advanced analytics capabilities, and our domain knowledge and technical expertise, to solve complex business problems.

With over 15,000 employees globally, we partner with clients to operate as part of their extended team in ways that best suit their organization’s culture and requirements. Our industry focus includes aerospace and defence, healthcare, telecommunications, rail transportation, semiconductor, geospatial, industrial, and energy.

Job Description

Requirements

Work with Product Managers, Research & Development, Regulatory, Marketing and engineers to produce and maintain world class documentation, including: Technical Manuals, Online Guides, User Guides, Release Notes.

• Gather and analyze technical and product information from various sources to document new or changing product functionality
• Excellent, clear, clean, accessible writing; obsessive eye for consistency and technical accuracy.
• Learn complex concepts and communicate the information in a way that is engaging and understood by customers.
• Ability to thrive, without much oversight, in a fast-paced, constantly changing environment.
• Ability to manage multiple writing assignments simultaneously.

Responsibilities

• Gathers and organises technical information from various sources, verifies and clarifies input as needed to develop customer and service guides, procedures, online help, product labelling, instructions for use, condition codes, job aids and communications. Adheres to company change control procedures, branding guidelines and regulatory requirements.
• Laser focus on--and commitment to-- deadlines.
• Coordinates cross-functional review/approval and verification of content. Seeks consensus on final content.
• Works with publishing technologies team and external vendors to obtain illustrations, translations and to publish materials.
• Investigates and resolves or escalates customer complaints and concerns. Responds to non-standard inquiries.
• Updates tasks in project management application. Reports project status.
• Checks and edits work of less experienced writers. Participates in special projects as assigned

Minimum Qualifications

• A minimum of an Associate’s Degree in Technical Writing, Communications, Medical Technology, Biology or Engineering with technical writing experience or equivalent is required. A Bachelor’s degree preferred
• A minimum of 3 years of relevant work experience is required.
• Excellent written and verbal communications skills and strong computer skills are required.
• Experience in documentation publishing software’s HTML, XML, DITA, Frame Maker, Microsoft Office and the creation of online documentation using topic-based authoring, website design/authoring tools may be required.

Preferred Qualifications

• Must be proven team player, self-motivated, able to prioritise workload with minimal supervision, manage multiple projects simultaneously and work under tight deadlines.
• Experience working in a regulated environment
• Experience with content management systems, CSS and system design
• Attention to detail with a creative eye
• Knowledge of animation tools and Java scripting
• Experience working with translated documentation
• Knowledge of Medical products will be a significant advantage

Skills & Experience

CMS, DITA XML, Software Technical Writing, Technical Content Writing

Cyient is an Equal Opportunity Employer.

Cyient recruits, employs, trains, compensates, and promotes regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, veteran status, and other protected status as required by applicable law. We are proud to be a diverse and inclusive company where our people can focus their whole self on solving problems that matter.