Provide technical customer support across chat, email, Slack, and video; troubleshoot integrations, APIs, and cloud infrastructure; identify trends, improve documentation, and manage critical outages with engineering teams.
Sprinto is an Autonomous Trust Platform that centralizes trust requirements across security frameworks, vendors, and customers.
Sprinto autonomously executes tasks needed to maintain trust across compliance, audits, risk management, vendor risk, privacy, and AI governance, enabling organizations to maintain a strong, reliable trust posture without draining operational bandwidth and resources on repetitive tasks.
Backed by top-tier investors such as Accel, Elevation, and Blume Ventures, we’ve raised $31.8M in funding to fuel our mission. Trusted by over 3,000 organizations across 75 countries, Sprinto helps organizations stay audit-ready, manage real-time risks, and scale fearlessly. With 300+ native integrations and AI-driven automation, Sprinto supports 200+ global security standards natively, including SOC 2, ISO 27001, GDPR, HIPAA, PCI-DSS, and more. Sprinto's extensible architecture enables organizations to build and support an infinite number of custom integrations and frameworks.
Founded in 2020 by second-time founders Girish Redekar and Raghuveer Kancherla, Sprinto powers compliance for organizations like Whatfix, Encora, Anaconda, Whatnot, Ultrahuman, WeWork, Everstage, AI Foundation, HackerRank, and many more.
Sprinto autonomously executes tasks needed to maintain trust across compliance, audits, risk management, vendor risk, privacy, and AI governance, enabling organizations to maintain a strong, reliable trust posture without draining operational bandwidth and resources on repetitive tasks.
Backed by top-tier investors such as Accel, Elevation, and Blume Ventures, we’ve raised $31.8M in funding to fuel our mission. Trusted by over 3,000 organizations across 75 countries, Sprinto helps organizations stay audit-ready, manage real-time risks, and scale fearlessly. With 300+ native integrations and AI-driven automation, Sprinto supports 200+ global security standards natively, including SOC 2, ISO 27001, GDPR, HIPAA, PCI-DSS, and more. Sprinto's extensible architecture enables organizations to build and support an infinite number of custom integrations and frameworks.
Founded in 2020 by second-time founders Girish Redekar and Raghuveer Kancherla, Sprinto powers compliance for organizations like Whatfix, Encora, Anaconda, Whatnot, Ultrahuman, WeWork, Everstage, AI Foundation, HackerRank, and many more.
Your Mission:
Be the technical champion behind Sprinto’s exceptional customer experience. You’ll solve challenging technical issues, support seamless integrations and APIs, and directly impact customer success every day.
What does a typical day look like?
- Provide fast, effective customer support across chat, email, Slack, and video (24x7).
- Deliver clear, helpful solutions-troubleshooting integrations, APIs, and cloud infrastructure issues.
- Proactively identify emerging trends, escalate crucial feedback, and improve documentation.
- Stay on the cutting-edge of product developments and security compliance.
- Swiftly recognise and manage critical outages, collaborating closely with engineering and leadership teams.
What would make you a good fit for this role?
- 2-4 years of customer or technical support experience.
- Skilled communicator (verbal and written) with proven technical troubleshooting abilities.
- Hands-on experience with Cloud platforms, API integrations, and change management tools is preferred.
- Calm under pressure, empathetic, patient, and customer-focused.
- Familiarity with Freshdesk is a bonus.
Benefits at Sprinto
- Remote First Policy
- 5 Days Working With FLEXI Hours
- Group Medical Insurance (Parents, Spouse, Children)
- Group Accident Cover
- Company Sponsored Device
- New Skill Development Policy
Similar Jobs
Information Technology
Coordinate and lead major incident war rooms for enterprise contact center platforms, prioritize recovery actions, drive restoration activities, communicate status and exec-level updates, track incident progress and documentation, leverage AI tools for documentation and RCA, and participate in a 24x7 on-call rotational support model.
Top Skills:
Amazon ConnectClaudeGenesysMicrosoft CopilotNice CxoneServicenow
Information Technology
Lead and coordinate major production incident responses, assess severity and impact, drive restoration through failover/rollback/workarounds, communicate status to executives, track action items and timelines, document incidents and RCAs, use AI tools for documentation, and participate in a 24x7 rotational on-call model.
Top Skills:
Ai/Genai ToolsAmazon ConnectClaudeCloud PlatformsGenesysMicrosoft CopilotNice CxoneServicenow
HR Tech • Software
Provide first-line technical support for a Next.js/React/Node.js/Supabase stack: reproduce and debug customer issues, implement TypeScript fixes, collaborate with product/QA/engineering, assist with patch releases, and maintain documentation and runbooks while communicating solutions to customers.
Top Skills:
Ai-Assisted Development ToolsCursorGitJavaScriptNext.JsNode.jsReactSQLSupabaseTypescript
What you need to know about the Hyderabad Tech Scene
Because of its proximity to leading research institutions and a government committed to the city's growth, Hyderabad's tech scene is booming. With plans to establish India's first "AI city," the city is on track to become one of the world's most anticipated tech hubs, with companies like TransUnion, Schrödinger and Freshworks, among others, already calling the city home.
