Agivant Technologies India Private Limited
Technical Support Engineer (TSE/SRE)
Be an Early Applicant
Provides Tier 1–3 technical support and site reliability engineering for a global data and graph software product. Responsibilities include troubleshooting application, database, and infrastructure issues; incident response; monitoring system health; database optimization; automation; documentation; customer communication; onboarding; and collaboration with development teams. The role also mentors junior engineers and supports reliability improvements, production uptime, and reduced recurring incidents.
Technical Support Engineer (TSE/SRE)
The Technical Support Engineer (TSE/SRE) is expected to
provide advanced technical support and reliability engineering for our
Data/Graph-based software product to a global client base and partners.
This role requires strong technical expertise, sharp
problem-solving skills, and the ability to communicate complex technical
information clearly. Beyond troubleshooting and resolving customer-facing
issues, this role also carries reliability ownership — monitoring system
health, improving uptime, and building automation to reduce recurring issues.
The TSE/SRE must have experience working with databases,
ideally including graph databases, and a solid background in Linux, networking,
and scripting (bash/python). They work closely with engineering teams to
escalate and resolve complex issues (e.g., code changes required,
first-time-seen behavior) and contribute to reliability improvements across the
platform.
Job Responsibilities
- Tiered
Support: Provide Tier 1-3 technical support, owning issues from
initial triage through resolution or engineering handoff
- Troubleshooting: Diagnose and resolve complex technical issues across application,
database, and infrastructure layers
- Incident
Management: Lead or support incident response for production issues,
including root cause analysis and postmortems
- Reliability
& Monitoring: Monitor system health and performance using
observability tooling; proactively identify and address risks before they
become incidents
- Automation: Build scripts and tooling to reduce manual, repetitive support and
operational work
- Knowledge
Documentation: Maintain runbooks, KB articles, and internal
documentation for common issues and resolutions
- Customer
Communication: Communicate technical issues and resolutions clearly to
customers and partners
- Collaboration
with Development Teams: Escalate and work jointly with engineering on
issues requiring code-level fixes
- Database
Monitoring & Optimization: Monitor and tune database performance
for production workloads
- Product
Adoption Support: Assist customers with onboarding, configuration, and
best-practice usage of the product
- Training
and Mentoring: Mentor junior support engineers and contribute to team
knowledge-sharing
Must-Have:
- 3-5
years of overall experience in Technical Support, SRE, or DBA/SysAdmin
roles supporting production systems, with direct customer-facing exposure
- Proficiency
in Linux system administration and troubleshooting
- Strong
skills in Bash and Python scripting
- Hands-on
experience with Kubernetes and Docker/container management
- Experience
with NoSQL databases; hands-on experience with a graph database (Neo4j,
ArangoDB, Dgraph, Neptune, or similar) strongly preferred
- Knowledge
of network protocols and security practices (SSL, LDAP, AD, SSO)
- Experience
with monitoring/observability tools (Prometheus, Grafana, ELK Stack,
Datadog, or Splunk)
- One
of the following: Kubernetes certification (CKA) or a Cloud certification
(Azure/AWS/GCP, DevOps Engineer level or equivalent)
Good to Have:
- Understanding
of a systems programming language (Go, C++)
- SQL
proficiency
- Familiarity
with DevOps/automation tools (Jenkins, Ansible, Terraform)
- Experience
with on-call rotations and SLA-driven support models
Requirements
Must-Have:
- 3-5
years of overall experience in Technical Support, SRE, or DBA/SysAdmin
roles supporting production systems, with direct customer-facing exposure
- Proficiency
in Linux system administration and troubleshooting
- Strong
skills in Bash and Python scripting
- Hands-on
experience with Kubernetes and Docker/container management
- Experience
with NoSQL databases; hands-on experience with a graph database (Neo4j,
ArangoDB, Dgraph, Neptune, or similar) strongly preferred
- Knowledge
of network protocols and security practices (SSL, LDAP, AD, SSO)
- Experience
with monitoring/observability tools (Prometheus, Grafana, ELK Stack,
Datadog, or Splunk)
- One
of the following: Kubernetes certification (CKA) or a Cloud certification
(Azure/AWS/GCP, DevOps Engineer level or equivalent)
Similar Jobs
Big Data • Cloud • Software • Database
Lead and manage a regional Builder Relations team in APAC, driving developer and customer engagement through schema design reviews, live enablement sessions, content creation, and collaboration with Sales and Marketing. Mentor team members, measure business impact, and scale developer enablement programs while advocating MongoDB adoption and AI-native solutions.
Top Skills:
AIAWSDocument DatabasesGCPAzureMongoDBMongodb Atlas
Artificial Intelligence • Big Data • Healthtech • Information Technology • Machine Learning • Software • Analytics
Design, train, and deploy production-grade ML and deep learning models on large healthcare datasets. Apply classical and advanced techniques, AutoML, synthetic data, and healthcare standards. Collaborate with data engineering, lead model governance, monitor performance, and communicate results to technical and non-technical stakeholders.
Top Skills:
ConfluenceCptDatarobotFhirGretel.AiH2O.AiHl7Hugging Face TransformersIcdKerasLoincNdcPythonPyTorchRSnomedSQLSyntheaTensorFlowVertex Ai (Google Cloud Automl)Xgboost
Artificial Intelligence • Big Data • Healthtech • Information Technology • Machine Learning • Software • Analytics
Design, develop, and maintain scalable, secure full-stack web applications using React/Angular front ends and Java/Python/Node.js backends. Build RESTful APIs and microservices, work across cloud platforms (Azure/AWS/GCP), support CI/CD and containerization, participate in architecture and code reviews, troubleshoot production issues, and mentor junior engineers.
Top Skills:
AngularAWSAzureCi/CdDockerGitGoogle Cloud PlatformJavaJavaScriptKubernetesMicroservicesNode.jsPythonReactRest ApisSpring BootSQLTypescript
What you need to know about the Hyderabad Tech Scene
Because of its proximity to leading research institutions and a government committed to the city's growth, Hyderabad's tech scene is booming. With plans to establish India's first "AI city," the city is on track to become one of the world's most anticipated tech hubs, with companies like TransUnion, Schrödinger and Freshworks, among others, already calling the city home.
