Provide technical support for Microsoft 365 products, assisting users with setup, troubleshooting, and account management through various communication channels.
DescriptionTechnical Support Engineer – Italian Language (M365 Concierge)Job Overview
Gigmo Solutions is seeking a skilled and customer-centric Technical Support Engineer (Italian Language) to join our Microsoft 365 Concierge Support team. The role focuses on providing high-quality technical assistance to customers for Microsoft 365 products, handling installation, configuration, licensing, and user support through multiple support channels.
Key Responsibilities- Provide end-to-end Microsoft 365 Concierge support to customers via chat, email, remote support, and phone
- Assist users with Microsoft 365 setup, installation, activation, and licensing issues
- Troubleshoot issues related to Outlook, Teams, OneDrive, SharePoint, Word, Excel, and other M365 services
- Support user account management, mailbox setup, and license assignment
- Troubleshoot Windows and macOS OS-related issues impacting Microsoft 365 functionality
- Assist with identity and access management, including SSO, Azure AD sign-ins, and authentication issues
- Analyze logs and diagnostic data to identify and resolve technical issues
- Document customer interactions, troubleshooting steps, and resolutions accurately in the ticketing system
- Escalate complex or unresolved issues to internal Microsoft support teams when required
- Proactively identify recurring issues and share insights with internal teams to improve service quality
- Experience as a Technical Support Engineer / IT Helpdesk supporting Microsoft 365
- Strong knowledge of M365 administration, licensing, and troubleshooting
- Hands-on experience troubleshooting Windows and macOS environments
- Basic understanding of Azure Active Directory, SSO, and identity concepts
- Ability to read and analyze system and application logs
- Excellent Italian communication skills (written and verbal)
- Strong customer-handling and problem-solving skills
- Ability to work independently in a remote environment
- Minimum 16 GB RAM
- Stable internet connection with at least 50 Mbps upload/download speed
- Windows 10 or higher preferred
- Graduate or above
- Experience with Microsoft support processes or concierge services
- Familiarity with CRM or ticketing tools (Salesforce preferred)
Top Skills
Azure Active Directory
CRM
macOS
Microsoft 365
Salesforce
Sso
Windows
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