Technical Support Engineer, Billing Team

Available Locations: Lisbon, Portugal
About the Department
The Customer Support Team solves complicated problems and answers technical inquiries via phone, email, chat, and social media. Whether it is a Wordpress blogger using our services for free or a global Enterprise business with petabytes of web traffic, our team is always eager to assist. We are the eyes and ears of Cloudflare, acting as the real-time voice of the customer to help communicate their needs and real-world use cases back to the rest of the company - to help build a better service and future product development.
What You'll do
Do you love solving customer problems and interacting with people? Are you passionate about helping customers and are a standout colleague? Cloudflare is seeking a Technical Support Agent to join our team. You will be the first point of contact and work with our customers on a variety of interesting questions, as well as billing and support issues. This is a position where you will learn the inner workings of Cloudflare's technology and gain a deeper understanding of internet technologies.
Required Skills, Knowledge & Experience

• Previous Customer Service experience
• Minimum 1 year of experience with customer billing and invoicing preferred
• Ability to work on high-volume, repetitive tasks while maintaining high customer satisfaction
• Strong attention to detail and able to work under pressure
• Flexibility to work holidays, weekends, more than 5 days in a row, overtime on rotation
• Ability to work on-site in our office as well as remote
• Language skills - good English essential, other languages advantageous (eg. French, German, Spanish, Portuguese, Mandarin)

Examples of desirable skills, knowledge and experience

• Comfortable using and navigating modern operating systems such as Mac OSX, Windows or Linux
• You enjoy solving problems and feel a sense of pride whenever you are able to solve a customer issue
• You are comfortable communicating in writing and always put the customer first
• You are excited to learn how the internet works
• You are a motivated self starter and always looking to expand your existing skill set
• You enjoy working individually and as part of a team
• You are interested in developing a career in technical support

Bonus Points

• You have previous experience working as part of a high-volume team in a customer-facing role
• You are fluent in German, Polish, French, Spanish, Portuguese or Mandarin Chinese