The Technical Support Engineer will assist global customers with product installation, troubleshooting, and support in network security, while maintaining the knowledge base.
Description
At AlgoSec, What you do matters!
Over 2,300 of the world’s leading organizations trust AlgoSec to help secure their most critical workloads across public cloud, private cloud, containers, and on-premises networks.
Join our global team, securing application connectivity, anywhere.
We are hiring a Technical Support Engineer for a leading support position based in India.
Reporting to: Support Manager
Location: Gurgaon, India (Home office/Hybrid)
Direct Employment
Responsibilities:
- Supporting our global customers via email, phone, and webcasts, guiding AlgoSec customers, partners and Sales Engineers in product installation, operations, and troubleshooting.
- Maintaining and updating the AlgoSec knowledge base, participating in the buildup of the support organization.
- Introducing support methodologies, tools and more.
- Working in tight integration with the global support teams as well as with AlgoSec R&D, Delivery and Product management.
Requirements:
- At least 2 years previous experience in similar position, in a software company
- Experience in Linux/UNIX environments
- Experience in firewall administration and configuration (Checkpoint, Cisco, Juniper, Fortinet, etc.)
- Experience in support of network security software products
- Independent, resourceful, problem-solver, result oriented
- Excellent written and verbal communication skills in both Arabic & English
- Fast learner
- Team player, pleasant and with a high level of integrity
- Operating well under-pressure, multi-tasking.
- Willingness to work at irregular hours, to support our customers world-wide; we are a 24x7 Support operation.
Advantages:
- Proven experience supporting customers in the Middle East (ME) region
- Experience in SRE/DevOps
- Experience in Linux script languages (PERL, shell)
AlgoSec is an Equal Opportunity Employer (EEO), committed to creating a friendly, diverse and inclusive company culture.
Similar Jobs
Artificial Intelligence • Cloud • Sales • Security • Software • Cybersecurity • Data Privacy
The Senior Solution Engineer will support presales efforts, demonstrate SailPoint solutions, and engage with clients to address identity security challenges, leveraging technical expertise in Identity, Governance, and Cyber Security.
Top Skills:
AWSAzureGoogleJavaLdapSQLXML
.jpeg)
Artificial Intelligence • Hardware • Information Technology • Machine Learning
Lead 24×7 fab facilities and critical utilities operations (gases, chemicals, UPW, wastewater, HVAC, electrical, cleanroom control). Ensure uptime, safety, EHSS compliance, incident response, maintenance/reliability programs, commissioning, vendor and budget management, team development, and audit readiness.
Top Skills:
AIBmsCmmsFmsScada
Artificial Intelligence • Hardware • Information Technology • Machine Learning
Support short-term (0-13 week) assembly and test execution planning by monitoring production plans, inventory, and delivery performance; analyze supply-demand mismatches, coordinate with supply chain and manufacturing, drive recovery actions, and support continuous improvement and project initiatives to improve planning outcomes.
What you need to know about the Hyderabad Tech Scene
Because of its proximity to leading research institutions and a government committed to the city's growth, Hyderabad's tech scene is booming. With plans to establish India's first "AI city," the city is on track to become one of the world's most anticipated tech hubs, with companies like TransUnion, Schrödinger and Freshworks, among others, already calling the city home.
