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Internet of Things • On-Demand • Payments • Software
Provide Level 2 support for CSG's SingleView billing product, managing customer issues, resolving technical problems, and liaising with development while ensuring compliance with SLAs.
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Provide technical support for Helix environments, troubleshoot issues, assist clients with onboarding, document solutions, and collaborate with internal teams.
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The Workday Support Specialist manages client support tasks, including troubleshooting Workday issues, executing testing, developing reports, and improving processes with a focus on customer satisfaction and service level agreements.
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We are seeking a proactive and detail-oriented Technical Support Analyst with 1–3 years of experience to join our team. This role involves providing application support, troubleshooting technical issues, and working closely with internal teams to ensure system stability and performance. The ideal candidate should have experience with Python/Shell scripting, Linux CLI, and ticketing tools, along with a foundational understanding of cloud infrastructure.
This is an excellent opportunity for individuals looking to expand their technical expertise and grow within a fast-paced, technology-driven environment.
Key Responsibilities:- Application Support: Provide technical support and troubleshooting assistance for enterprise applications.
- Incident Management: Handle support tickets using a ticketing tool, ensuring timely resolution and adherence to SLAs.
- Scripting & Automation: Utilize Python/Shell scripting to automate repetitive tasks and enhance system efficiency.
- Linux Administration: Work with Linux CLI to diagnose and resolve system-level issues.
- Monitoring & Alerts: Monitor application and infrastructure performance, escalating issues when necessary.
- Cloud Understanding: Assist in troubleshooting application issues within cloud-based environments (AWS, Azure, or GCP).
- Collaboration: Work with development and operations teams to resolve incidents and implement improvements.
- Documentation: Maintain accurate records of troubleshooting steps, resolutions, and standard operating procedures (SOPs).
- 1–3 years of experience in technical/application support or a related field.
- Proficiency in Python/Shell scripting for automation and troubleshooting.
- Hands-on experience with Linux CLI for system diagnostics and issue resolution.
- Prior experience working with ticketing tools (e.g., Jira, ServiceNow, Zendesk) is mandatory.
- Basic understanding of cloud infrastructure (AWS, Azure, GCP) and its impact on applications.
- Strong analytical and problem-solving skills with attention to detail.
- Ability to multitask, prioritize incidents, and work efficiently in a fast-paced environment.
- Excellent communication skills, with the ability to document and explain technical issues clearly.
- Familiarity with CI/CD pipelines and DevOps practices.
- Experience with monitoring tools like Grafana, Prometheus, or Datadog.
- Exposure to SQL databases for querying and troubleshooting.
Location(s):
India RemoteWhat you need to know about the Hyderabad Tech Scene
Because of its proximity to leading research institutions and a government committed to the city's growth, Hyderabad's tech scene is booming. With plans to establish India's first "AI city," the city is on track to become one of the world's most anticipated tech hubs, with companies like TransUnion, Schrödinger and Freshworks, among others, already calling the city home.
