Owns end-to-end customer software implementations from signed deal through go-live. Responsibilities include project planning, client workshops, requirements translation, technical specifications, ERP and WhatsApp Business API integrations, engineering coordination, sprint planning, change management, risk tracking, stakeholder communication, and implementation process improvement.
About ZoTok
ZoTok is an AI-powered conversational commerce platform that turns WhatsApp into a business automation engine. We help brands, manufacturers, distributors, and retailers streamline their order-to-cash processes using AI and WhatsApp Business. We are building India's first Network CRM for conversational commerce, powered by Agentic AI, with 2,000+ demos delivered in the last 6 months alone.
About the Role
We are looking for a Technical Project Manager to own customer implementations from signed deal to go-live. You'll be the bridge between our clients and our engineering team, translating business requirements into technical delivery and making sure every rollout lands on time.
This role needs someone who can talk APIs and integrations with our developers in the morning and walk a client's leadership through a project plan in the afternoon. Every client runs a different ERP, process and distribution model. Your job is to understand it, plan for it, and deliver.
The Basics
Experience: 6–10 years, with at least 3 years in technical project or delivery management
Location: Hyderabad - Office Based, 5 days WFO
What You Will Do
- Own delivery: Plan and run client implementation projects end to end, covering scope, timelines, resources, risks and go-live.
- Lead client conversations: Act as the main point of contact for clients during delivery. Run kick-offs, requirement workshops, status reviews and escalations with business and IT stakeholders.
- Translate requirements: Convert client business processes into clear technical specifications, user stories and acceptance criteria for the engineering team.
- Manage integrations: Coordinate integrations with client ERPs, accounting and distributor systems, and the WhatsApp Business API. Understand data flows well enough to spot problems before they reach production.
- Work with engineering: Partner with developers, QA and Product on sprint planning, prioritization and release readiness. Keep delivery on track without losing quality.
- Manage change: Handle scope changes, trade-offs and expectations transparently, and keep leadership updated on project health.
- Improve the process: Build repeatable implementation playbooks, documentation and checklists so every rollout gets faster.
What Matters More than the Resume
- Technical Depth: You can hold your own with engineers on architecture, APIs and data, and you know when an estimate doesn't add up.
- Client Presence: You are calm and credible in front of clients, from IT teams to business owners, especially when things go wrong.
- Clarity: You write crisp plans, specs and status updates that nobody has to read twice.
- Ownership: You treat a client's go-live as your own deadline. You don't wait to be told, you drive.
Essential Skills
- Experience: 6–10 years in software delivery, with at least 3 years managing technical projects for external clients.
- Technical Knowledge: Strong understanding of SaaS products, REST APIs, integrations, databases and the software development lifecycle. A hands-on engineering background is a strong plus.
- Client Interaction: Proven experience managing client stakeholders, requirement gathering, demos and escalations.
- Project Management: Agile/Scrum delivery, sprint planning and tools such as Jira or similar.
- Plus: Experience with ERP integrations (SAP, Tally or others), B2B SaaS implementations, supply chain or distribution, or WhatsApp/AI products. PMP or Scrum certification is an advantage.
Why Join ZoTok
At ZoTok, you'll work at the intersection of AI, WhatsApp and supply-chain commerce, a category-defining product in a $1 trillion+ General Trade market. You'll own delivery for real customers, work directly with engineering and leadership with minimal corporate layers, and see the impact of every go-live.
Fast-growing startup. Real ownership. A niche product with tremendous demand. Join us and be part of something truly extraordinary.
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