Cyara is the world’s leading Automated CX Assurance Platform provider, enabling leading brands across the globe to build better customer experiences faster. Through automated testing and monitoring, Cyara accelerates the delivery of flawless customer journeys across digital and voice channels while reducing the risk of customer-facing defects. Every day the most recognizable brands, including Airbnb and NAB trust Cyara to deliver customer smiles at scale. Our promise is Customer Smiles - Delivered at Scale, and as a member of Cyara’s team, you’ll be given the opportunity to bring that mission to fruition alongside our amazing community of fun-loving forward thinkers. Interested to find out more about us? Check out: www.cyara.com
Want to know what it’s really like to join Cyara? Check out this link to meet some real Cyarans and read about their individual career journey with us: https://cyara.com/employee-profiles/
Cyara’s Values:
At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone—we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.
Cyara’s Diversity, Equity, Inclusive and Belonging:
At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.
We are looking for a highly skilled AWS Infrastructure Tech Lead with expertise in both cloud infrastructure and voice technologies. In this role, you will lead the design, implementation, and maintenance of our AWS infrastructure while also providing technical leadership in voice technologies such as SIP, SBCs, and VOIP. You will work closely with cross-functional teams to ensure the reliability, security, and scalability of our cloud-based voice services.
Responsibilities:
- Architectural Design: Lead the design and implementation of scalable, secure, and highly available AWS infrastructure solutions, integrating voice technologies where applicable.
- Technical Leadership: Provide technical guidance and mentorship to a team of engineers, ensuring best practices are followed and projects are delivered on time and within budget.
- Infrastructure Automation: Drive automation efforts using infrastructure-as-code tools such as Terraform and configuration management tools like Ansible to streamline provisioning, configuration, and deployment processes.
- Monitoring and Performance Optimization: Implement monitoring solutions using Grafana and other tools to ensure the reliability, scalability, and performance of both AWS infrastructure and voice services.
- Security and Compliance: Implement security best practices and ensure compliance with industry standards and regulations in both AWS infrastructure and voice services.
- Voice Technologies Expertise:Leverage your expertise in SIP, SBCs (Session Border Controllers), and VOIP to design, implement, and troubleshoot voice services, ensuring high quality and reliability.
- Collaboration: Collaborate with cross-functional teams including software engineers, and DevOps engineers to support the development and deployment of cloud-based voice services.
- Continuous Learning: Stay up to date with the latest AWS services, voice technologies, and industry trends. Foster a culture of continuous learning and innovation within the team.
- While this position does not require participation in an official on-call roster, Engineering employees are expected to be available to assist with troubleshooting Severity 1 or Severity 2 production issues as they arise. If contacted, employees should be prepared to respond and provide support, leveraging their domain knowledge and skills to resolve critical incidents.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent work experience).
- Minimum 8 years of industry experience.
- Proven experience as a senior AWS engineer with hands-on experience designing, implementing, and managing AWS infrastructure.
- Strong proficiency in infrastructure-as-code tools such as Terraform, configuration management tools like Ansible, and version control systems like GitHub.
- Experience with monitoring and visualization tools such as Grafana for infrastructure and voice services monitoring.
- Deep understanding of cloud security principles and best practices, with experience implementing security controls in both AWS infrastructure and voice services.
- Expertise in voice technologies including SIP, SBCs, and VOIP, with experience in designing, implementing, and troubleshooting voice services.
- Excellent leadership, communication, and interpersonal skills.
- AWS certifications (e.g., AWS Certified Solutions Architect, AWS Certified DevOps Engineer) and relevant certifications in voice technologies are a plus.
If you are passionate about cloud infrastructure and voice technologies and want to make an impact, apply now to join our team and drive the future of our AWS-based voice services!
Why you should join us:
At Cyara you’ll have the opportunity to work with a group of people who share common goals, are driven by a similar passion, and value the expertise of their peers. Cyara is committed to being an equal opportunity employer, focused on building and maintaining a diverse, inclusive and authentic workplace; and a work environment that is free from discrimination and harassment, based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. At Cyara we appreciate and welcome the fact that our culture is living and growing as we continue to evolve over time. With this opportunity comes the chance to enjoy a flexible work environment, competitive compensation and a work culture that's results-oriented, fast-paced and focused on continuous improvement, whilst maintaining a family first, team oriented, and ever positive atmosphere.
Cyara cares for its own - you’ll feel that on your first day - and you'll get the chance to work for a global, growing company, and an all-inclusive team of innovators.
Interested? Know someone who might be? Apply online now.
Cyara are a Global Circle Back Initiative Employer - we commit to respond to every applicant.
Agencies: Thanks but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CV's. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid
