Technical Authority Expert

Join our Team
About this opportunity:
Enterprise Applications team is now looking for skilled professionals to support and manage critical enterprise systems in a 24×7 production environment. The role focuses on monitoring, troubleshooting, deployments, and ensuring high availability, performance, and SLA compliance across complex application stacks. Please share suitable profiles for consideration.
What you will do:

• Support the following systems and functions:
• Monitoring of the production system & ensuring its performance and stability
• Action on issues reported by L1/monitoring teams. Coordination with L3/vendor team for restoration of any faults
• Trouble Tickets resolution - Resolve day to day customer issues
• Coordination with IT/network teams to resolve any operational or functional issues
• Responsible for answering adhoc requests from various teams
• Analyse the Logs and try resolving the issues, escalate issues well in advance and suggest alternative approaches
• Deploy CRs on production environments and ensure smooth system performance
• Follow ITIL processes and exhibit expertise in Incident, Problem and change management
• Ensure SLA compliance for application and trouble tickets
• Proactive competence development of self in new solution areas & certifications
• Provide an effective 360-degree feedback on the ailing elements in the current solution and co-ordinate with Design team/L3/ Vendor to fix them

The skills you bring:
Must Haves:

• Good understanding of Webservices (SOAP, REST), Content management system for websites / portals.
• Hands on with React, NodeJS, GraphQL, Advanced Java
• Hands on experience and very good knowledge of supporting application stacks hosted on Red Hat Openshift (Containerized stack)
• Log analysis using Splunk / ELK (Kibana)

Good to have:

• Basic understanding of telecom domain and other integrated applications like Billing Systems, EAI/ Messaging platforms, Payment gateway
• Knowledge of deployment and maintenance of web-based applications
• Strong knowledge of Linux command-line environment
• Experience in web application development and support
• Good knowledge of J2EE, EJB, Servlets, Design Patterns, Spring
• Strong learning and time management skills
• Team player capable of working independently
• Should be willing to work in 24*7 environment
• Good communication skills

Why join Ericsson?
At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) ||
Req ID: 770510
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